Terms and Conditions

Terms and Conditions

We are Georg Jensen A/S, a company incorporated in Denmark under Company No: 26 57 36 45, VAT No: GB283429875 and with our registered office at Sdr. Fasanvej 7, DK-2000, Denmark, (hereinafter “Georg Jensen” or “we”).

Before buying any products from our online shop on our website georgjensen.com/en-gb (“our website”) please read these Terms and Conditions thoroughly as they, together with the documents referred to within them, tell you the terms and conditions on which you purchase, and we supply to you, our products.

If you do not understand any point please ask for further information. In particular, your attention is drawn to the sections under the heading PRICES AND PAYMENT, RIGHT TO CANCEL, and LIABILITY AND DISCLAIMER. By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions.

We hope you will enjoy using our online shop.

Placing an order

By placing an order through our site, you warrant that:

  1. you are legally capable of entering into binding contracts; and
  2. you are at least 18 years old.

After placing your order we will send you an e-mail confirming that you have placed your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been filled and shipped (“Shipping E-mail”). The contract between you and us will only be formed when we send you the Shipping E-mail. If the desired product is not in stock we will contact you by phone or e-mail.

We do not accept orders for delivery outside the UK on our website. To ship to other countries, including Jersey, Guernsey, the Isle of Man and Overseas Territories, click “United Kingdom” at the bottom of the site and select your destination country from the list that appears. Select “Other countries” for the above islands, etc.

Prices and payment

All prices are listed in Great British Pounds (“GBP”) and include VAT, currently 20%. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February each year. The price applicable to your purchase is that which is listed on the website for the product in question at the time that you place your order.

Shipping methods and fees

All orders are shipped from Denmark. 

Free shipping and exchange on all jewellery.

The below delivery charges are for deliveries within the UK only.

  • Standard delivery: GBP 9.99 on orders below £100, GBP 0 on orders above £100.
  • Express delivery: GBP 20

Free shipping may be offered in connection with campaigns. The shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

See below for delivery timescales.

Payment methods

We accept payment with the following payment methods: VISA, VISA Debit, VISA Electron, MasterCard, American Express, Maestro, Google Pay, Apple Pay, Klarna Pay Later and PayPal. There are no surcharges for payments made with these payment methods. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

Safe payment

Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Adyen B.V. and PayPal, who handle payments for purchases made on georgjensen.com/en-gb. Merchant of Record, i.e. the legal entity receiving payment for your purchase is Georg Jensen A/S, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark.

Payment with PayPal

Georg Jensen offer payment with PayPal. PayPal has your details saved, so all it takes is an email address and password to safely complete your order. If you do not have a PayPal account, you can create one here.

Payment with Klarna

We offer 14 days credit from the day your order has been shipped, with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden. You can find the Terms and Conditions for Pay Later here.

You always pay directly to Klarna. You can find more information on Klarna’s website.

You can find Klarna’s terms of service here. Use of this information will be processed in accordance with applicable data protection law and Klarna's privacy policy.

Staffing

You can order online at any time you wish. The Georg Jensen staff processes orders Monday - Thursday 8:00 - 15.00, Friday 8:00 - 14:30. Orders placed outside of these hours will be processed on the following business day.

Delivery

Delivery will be made to the UK delivery address provided by you. 

Brexit

Following BREXIT and the import customs handling, you can expect some delays in lead time on standard delivery.   

Georg Jensen are prepared for the potential impact of Brexit. All orders will be processed as normal, and you will not incur any additional duty fees on your order when it is delivered to you by UPS. Should you have any questions about your order or experience any issues, please contact us and we will be pleased to help you. You can read more in our FAQ.

Standard delivery

You can expect to receive your order within 4-11 business days when we have the item in stock:

  • For home, jewellery and watch items, the delivery time is 4-6 business days. 
  • For jewellery and watch items where precious metal products require hallmarking (your proof of the value of the metal), the expected delivery time is 6-9 business days.
  • For orders that include both home items and hallmarked jewellery or watch items, the delivery time is 8-11 business days.

Following Brexit and the import customs handling, you can expect some delays in lead time. 

Express delivery

You can expect to receive your order within 1-8 business days when we have the item in stock:

  • For home, jewellery and watch items, the delivery time is 1-2 business days.
  • For jewellery and watch items where precious metal products require hallmarking (your proof of the value of the metal), the expected delivery time is 3-6 business days.
  • For orders that include both home items and hallmarked jewellery or watch items, the delivery time is 5-8 business days.

Georg Jensen cannot guarantee local delivery conditions, and so cannot provide a guaranteed delivery time. Delivery can happen at the customer/recipient address or a UPS access point. If the desired product is not in stock we will contact you by phone or e-mail.

As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.

We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed delivery address, the insurance will lapse, and you will be responsible for looking after the products. If your package is damaged upon arrival, we recommend that you make a note that you have received a damaged package when signing for the shipment.

Right of withdrawal

You have the right to withdraw your purchase within 30 days without explanation. The right of withdrawal lapses 30 days after receipt of the goods. If the purchase concerns several goods delivered in separate deliveries, the right of withdrawal expires 30 days after the last item has been delivered.

To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. 

If you wish to cancel a purchase, you must return the product to us. It is important that you do not break any seal/label on the product. If the seal/label is broken, you cannot use your right of withdrawal. If you have received a free gift as a part of your purchase, you must also return the free gift to us, if you no longer meet the conditions for receiving the free gift. You will be liable for any deterioration in the product's (and free gift’s) value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. Product returns must be sent to the following address:

Georg Jensen A/S
Porcelænshaven 14
DK-2000 Frederiksberg
Denmark
Att: E-commerce

We can arrange the return shipping for you, subject to a return fee of GBP 9.99. Send an e-mail to Customer Service at customerservice@georgjensen.com with the subject line: “Return/Exchange of order number xxxxxxxxx” (insert your order number which can be found on your Order Confirmation).

We will then e-mail you a freight label and you can drop off the package at the nearest UPS drop-off point. If you use the pre-paid freight label and return your products with UPS, you are insured in case the package is lost in transit.

If you wish to arrange your preferred shipping provider instead, you will have to pay the return shipping costs yourself and arrange for insurance so that you may claim compensation from the shipping provider if your package is lost in transit. Please include the information mentioned on the return form or simply fill in and include the return form so we can find you in our system and refund your payment. Please note that we do not accept packages sent as cash on delivery.

When you cancel a purchase, we will refund your payment minus any return fee to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product, or you have provided us with documentation showing that the product has been returned. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the gift. If you return the full order, we will also return the shipping fee. Refunds are transferred to the payment card with which the purchase was made.

These return instructions are also included on the return form that is included with your package.

Exchange 

If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

If the new item has a lower price, the difference will be refunded to the payment card with which the purchase was made. If the new item has a higher price, the exchange will be handled as a cancellation of your first purchase. The entire amount will thus be refunded to the payment card with which the purchase was made, and you will then have to place a new order for the item you want instead. In that case, you will be contacted by customer service.

In the lower part of the return form that is included with your package, you can specify why and to what you want the product exchanged.

Restrictions on withdrawals, refunds and exchanges

You will be refunded for standard delivery charges only for cancellations.

You shall not have the right to cancel your order for, or to exchange, goods which are clearly personalised.

The procedures set out here to cancel an order or exchange a product do not affect your right to reject faulty goods.  

Claims

For claims regarding defects or deliveries that have not arrived, please contact:

E-mail: customerservice@georgjensen.com
Telephone: +45 70 12 34 20

Information about complaints

The European Commission's online complaints portal can be used to submit a complaint. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: customerservice@georgjensen.com.

Liability and disclaimer

We warrant that any product purchased through our website will on delivery conform in all material respects with its description, be of satisfactory quality and fit for all purposes for which products of that kind are commonly supplied.

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the product in question and any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

HOWEVER, we shall not be liable to you for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

  1. loss of income or revenue;
  2. loss of business;
  3. loss of profits;
  4. loss of anticipated savings;
  5. loss of data; or
  6. waste of management or office time

unless those claims for loss of or damage to your physical property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive.

Nothing in this agreement excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  4. defective products under the Consumer Protection Act 1987; or
  5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representations being untrue or misleading.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any part of these conditions will not be affected.

Protection of personal data

Georg Jensen is subject to rules regarding the processing of personal data. Georg Jensen collects data about you in different ways in connection with your use of www.georgjensen.com/en-gb. You can read more about our processing of personal data in our Privacy Policy. By using our website, you agree to the terms of our Privacy Policy.

Cookies

We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Read more about our use of cookies in our Cookie Policy.

Changes to the terms and conditions

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed at the bottom of this document. Significant changes will be made public on georgjensen.com.

Law and jurisdiction

Contracts for the purchase of products through our website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

Third party rights

A person who is not party to these Terms and Conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Contact information

We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +45 70 12 34 20 or by e-mail at customerservice@georgjensen.com

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Version 3.2, 10 September 2021