Delivery

Delivery will be made to the UK delivery address provided by you or the closest pick-up point. The delivery service will inform you about the delivery. 

We cannot guarantee local delivery conditions, and so cannot provide a guaranteed delivery time. You have a right to cancel your order if the delivery is delayed.

If the desired product is not in stock, we will contact you by phone or e-mail. 

We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been delivered, the insurance will lapse, and you will be responsible for looking after the products. If your package is damaged upon arrival, we recommend that you make a note that you have received a damaged package when signing for the shipment.

Delivery methods and fees

Home products are shipped from United Kingdom.

All other product categories (Jewellery, Watches, Fine Silverware & Silver Cutlery, and Seasonal) are shipped from Denmark. You will not incur any additional duty fees on your order. 
Free delivery and exchange on all Jewellery.

The below delivery fees are for deliveries within the UK:

  • Standard delivery: GBP 9.99 on orders below £100, GBP 0 on orders above £100.
  • Express delivery: GBP 20 (Express delivery is not available on Home products (standard delivery is 1-2 business days).

Free delivery may be offered in connection with campaigns. The delivery fees will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
See the estimated delivery time below under Standard delivery and Express delivery.

Brexit

Following BREXIT and the import customs handling, you can expect some delays in lead time on standard delivery of product categories shipped from Denmark (Jewellery, Watches, Fine Silverware & Silver Cutlery, and Seasonal).

Standard delivery

You can expect to receive your order within 1-11 business days, depending on the product category and when we have the item in stock:

  • HOME: 1-2 business days
  • SEASONAL: 4-6 business days
  • JEWELLERY and WATCHES: 4-6 business days
  • JEWELLERY and WATCHES (when hallmarking is required): 4-9 business days
  • FINE SILVERWARE and SILVER CUTLERY: 6-9 business days
  • MIXED ORDERS (orders that include both HOME and any of the other above mentioned product categories): 4-11 business days  

Express delivery

If you choose express delivery on shipments from Denmark (Jewellery, Watches, Fine Silverware and Seasonal), you can expect to receive your order within 1-8 business days when we have the item in stock:

  • SEASONAL, JEWELLERY and WATCHES: 1-2 business days.
  • JEWELLERY and WATCHES (where hallmarking is required): 3-6 business days.
  • FINE SILVERWARE and SILVER CUTLERY: 6-9 business days
  • MIXED ORDERS (orders that include both Seasonal and hallmarked Jewellery or Watches): 5-8 business days.

Express delivery is not available on HOME products (standard delivery is 1-2 business days). 

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Version 3.0, September 20th 2022