Frequently Asked Questions
How do I contact the Georg Jensen online store?
We are available from Monday - Thursday 8:00 - 15.00, Friday 8:00 - 14:30
Phone: +44 207 499 6541
How long will it take to receive my order?
The Georg Jensen website dispatches orders daily Mondays to Fridays. Orders are dispatched with the carrier, ‘UPS’.
You can expect to receive your order within 1-6 business days:
- if we have received your order before 10am on a day which is not a weekend or bank holiday, the next business day
- if you place your order after 10am it will be dispatched the following business day;
- if hallmarking of a product of precious metals is required, the expected delivery time will be up to 6 business days.
However we cannot guarantee local delivery conditions, and so cannot provide a guaranteed delivery time at the customer/recipient address. If the desired product is not in stock at the time you place your order, we will contact you by phone or e-mail to make arrangements.
What are the shipping charges?
The below delivery charges are for delivery of orders under £100 within the UK only.
- Standard delivery: GBP 6.50.
Free shipping may be offered in connection with campaigns.
Returns and exchange
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. You can also download the return form here.
If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.
Product returns must be sent to the following address:
Georg Jensen A/S
If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.
We will pay for the return shipping cost provided that you follow the below procedure. Please note that we do not accept packages sent as cash on delivery.
Products should be returned via UPS. Send an e-mail to Customer Service at firstname.lastname@example.org with the subject line:
“Return/Exchange of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)”.
We will contact you and arrange for pick-up by UPS. We will make sure that the relevant paperwork is completed and that UPS collects the package during normal working hours at a place convenient to you. Alternatively we can e-mail you a freight label and you can drop off the package at the nearest UPS store.
When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning with UPS via our Customer Service, you meet this requirement.
Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.
These return instructions are also included on the return form that is included with your package.
For claims regarding defects or deliveries that have not arrived, please contact us at:
Telephone: +44 207 499 6541
- Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
- Exchanges are possible if the item is available. We can only exchange faulty items for the same item subject to availability. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.
Information about complaints
The European Commission's online complaints portal can be used to submit a complaint. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: email@example.com.
What is enamel?
Enamel is a mixture of finely ground glass and mineral additives, which is melted down at approx. 800°C. In several procedural steps a base coat of individual layers of enamel is applied onto a metal foundation. Each enamel colour is then sequentially applied leaf by leaf. The Daisy jewellery comes with either transparent or opaque enamel. The Daisy leaves have a beautiful pattern symbolising the structure of natural Daisy petal. The pattern becomes visible in the transparent Daisies in rose, green and purple.
Sterling silver should be polished occasionally with a soft impregnated polishing cloth. Gold jewellery should be polished with a soft piece of wash leather - this is also suitable for cleaning the surface of the diamonds.