Privacy Policy

Privacy Policy

Introduction

Georg Jensen is subject to UK personal data law in force at any time. As a result, Georg Jensen A/S (“Georg Jensen”), Danish company reg. no. 26573645, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark is the data controller for the information collected about customers and visitors to the website https://www.georgjensen.com/en-gb.

Collection of personal data

Georg Jensen collects, saves and processes personal data about you in connection with your use of our website www.georgjensen.com/en-gb. You will always be informed when personal data is collected about you. These personal data will often be your name, address, e-mail address, your employer where you give a work delivery address, phone number, gender, age, and date of birth. A payment services provider collects payment details on our behalf, such as credit or debit card numbers, expiry dates and security codes.

We also collect technical data from cookies which includes internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

When submitting information, it will always be stated whether the submission is voluntary or necessary for the execution of the desired action, such as the completion of a purchase in our web shop.

The starting point is that information is collected directly from you, but we may also receive information from other sources, including if third parties disclose this in connection with the purchase of gifts and similar.

Why does Georg Jensen process your personal data?

Georg Jensen processes your personal data for the following purposes:

Execution of orders in the web shop

For the purpose of completing and delivering orders that you make in Georg Jensen's web shop, Georg Jensen processes information about you in order to fulfil the contract, for example, we will ask for your e-mail address so that we can send you a confirmation and a receipt of your purchase.

Queries about products

In order to respond to queries that you submit in connection with price, stock and dealer status, we have a legitimate business interest to have your email address or telephone number in order to respond properly to your query.

Credit card data

A payment services provider processes your credit or debit card information on our behalf in order to fulfil a contract with you to provide the goods you have ordered. With your permission, the payment services provider will also save this information so that you can reuse it at a later date. You can read more about how we process your credit card information in connection with purchases in our Terms and Conditions.

Marketing communication and newsletters

You have the option to register your e-mail address on a mailing list at Georg Jensen so you can receive news and other information on a regular basis. If you have given your consent to receive marketing communication and newsletters, Georg Jensen will process your personal information for sending newsletters/marketing communication by e-mail and sms from Georg Jensen that includes current offers, information about events and news at Georg Jensen. If you do not wish to receive these e-mails and newsletters, you can unsubscribe by using the unsubscribe link in the newsletter/ communication or by contacting us by e-mail at onlinestore@georgjensen.com.

In general, our legal basis for processing your personal data for this purpose will be Georg Jensen’s legitimate interest in direct marketing to you. We will always consider individuals’ rights and freedoms when processing personal data, and if you tell us you no longer wish to receive marketing communications we will stop sending them to you.

Participation in competitions

Georg Jensen collects data about you in connection with your participation in competitions and similar activities. We will only process this information for the purpose of the competition.

My Georg Jensen

You can also opt-in to the "My Georg Jensen” customer club, so that you can enjoy special member benefits. You can unsubscribe from this service at any time and close your profile by notifying us of this by e-mail at onlinestore@georgjensen.com.

You can view details of the processing of personal data in connection with the Georg Jensen customer club in the Customer Club privacy policy, which can be found on our website.

Customer service and communication

When you contact customer service or communicate with us in a different context, we collect and process the information you provide in order to deal with your enquiries and we rely on our legitimate interest to deliver customer services to process this information. We encourage you not to provide sensitive personal information (e.g. health information) to us unless it is strictly necessary for processing your enquiry. If you choose to send sensitive information to us via e-mail, it should only be in encrypted form.

Other purposes

In addition to the above purposes, Georg Jensen may also process your personal information based on Georg Jensen's legitimate interests in carrying out other marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and also for compliance with legal requirements or for determining or defending legal claims.

Sensitive personal data

If you give us sensitive personal data for any reason Georg Jensen will only keep that information if it is absolutely necessary. The data will be stored in a secure manner and access will be limited to those Georg Jensen personnel who have a business need to know.

With whom does Georg Jensen share your personal information?

Georg Jensen does not disclose your personal information to third parties unless it is necessary for the fulfilment of our contract with you, for example to payment services providers to process your payment, and carriers in connection with the delivery of orders, or we have your permission.

However, under certain circumstances and pursuant to the law, it may be necessary to disclose personal data to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.

We also share personal data with other companies within the Georg Jensen group. You can see a list of Georg Jensen A/S group companies here.

In certain instances, Georg Jensen transfers your personal data to Georg Jensen's suppliers who provide services on behalf of Georg Jensen, for example, in connection with the sending of newsletters. These suppliers process personal data on behalf of Georg Jensen and in accordance with Georg Jensen's instructions and thus cannot process personal data for their own purposes.

Cookies

We use cookies on our website. A cookie is a small text file that is stored in your internet browser and registers you as a user.

Cookies can be used for the following purposes:

  • To improve the website's user-friendliness and personalise the website for you.
  • To analyse the use of our website and collect visitor statistics.
  • To manage the website and enable use of the features relating to e-commerce.
  • To target advertising campaigns from us and third parties.

By using our website, you consent to our use of cookies.

Read more about our use of cookies in our cookie policy.

Withdrawal of consent

You may revoke any consent you may have given to Georg Jensen at any time. We will then cease to process your personal data for that purpose. However, withdrawal of consent may mean that it will no longer be possible for us to offer the same products and services to you.

Withdrawal of consent to our newsletter/marketing communication can be done via the unsubscribe link directly in the communication.

Retention of personal data

Georg Jensen ensures the necessary updating of the stored information so that the personal data is correct at all times.

Your personal data will be deleted when it is no longer required in order for Georg Jensen to process or store it for use for the above purposes or for other legitimate purposes, including on the basis of applicable law or for the purpose of determining, making or defending a legal claim.

Georg Jensen does not store names and e-mail addresses of users who participated in, for example, competitions, after the competition has ended.

The information may also be stored for an extended period in anonymous form, i.e. it will no longer be possible to connect the information to you.

Your rights

When exercising any of the rights listed below, we may need to ask you to verify your identity before we process your request. We will endeavour to respond and deal with all requests within one calendar month.

You are entitled to know and access the information about you which Georg Jensen processes and the purpose for which the information is processed. You also have the right to object to the processing of your personal data, including profiling, and the right to demand correction, deletion or blocking of information that is incorrect, misleading or similarly processed in breach of the law, or demand restriction of the processing. We will comply with these requests where it is feasible to do so.

In addition, in certain cases, you may have the right to obtain the personal data you have provided to Georg Jensen in a structured, commonly-used and machine-readable format and to transfer this information to another data controller.

You also have the right to withdraw your consent to the processing of your personal data for direct marketing, including profiling.

If you wish to exercise any of these rights, if you have any questions about this privacy policy or if you would like to make a complaint, please contact:

Georg Jensen A/S
Søndre Fasanvej 7
2000 Frederiksberg
Denmark
E-mail: onlinestore@georgjensen.com
Telephone: +45 38 14 98 98

International transfer of data

Any electronic personal data transferred to countries or territories outside the EU will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union. Our website is also accessible from overseas so on occasion some personal data (for example in a newsletter or any details on My Georg Jensen) may be accessed from overseas. If you ask us to access your personal data, for example when visiting one of our overseas shops, you are giving your explicit consent to the international transfer of your data.

Security

It is important for Georg Jensen that your personal information is kept safe and confidential. The access to all registered user data at www.georgjensen.com/en-gb is limited to trusted Georg Jensen employees and specific service providers such as payment services providers, IT services providers or couriers, and our security measures are continuously monitored to ensure that information about our users is handled properly and with due regard to the user's rights.

Unfortunately, however, it is not possible to guarantee 100% security for data transfers over the internet. When data is sent and stored electronically, there is always a risk that unauthorised persons could gain access to protected data before reaching our servers. So, although Georg Jensen tries to protect your personal data in the best possible way, we cannot ensure or guarantee the security of any data. Thus, you send your data at your own risk.

Links to other websites

Our website may contain links to other websites or to integrated websites. We are not liable for the content of other companies' websites or their practices in collecting personal data. When you visit other websites, you are encouraged to read the site owner's privacy policy and other relevant policies.

Changes to our Privacy Policy

If we decide to change the content of this Privacy Policy, we will contact you, if necessary, at the email address you provided to us. In addition, we will notify you of any changes to our website and place the new policy on the website in order to keep you informed at all times of the latest issue. The date of the Privacy Policy will appear at the bottom of the page.

If you cannot accept the revised Privacy Policy, you must cease using our website and its associated features, etc. If you continue to use the website, this implies your acceptance of the revised Privacy Policy unless our changes require your explicit consent.

Contact

If you have any questions or wish to complain about the processing of personal data, you can always contact Georg Jensen as stated above under Your Rights. We would encourage you to give Georg Jensen the opportunity to deal with any complaints you have in relation to your personal data first.

However you also have the right to complain at any time to your local data protection supervisory authority. You can see a list of the relevant local data protection supervisory authorities (including their contact details) on the European Commission Europa website here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

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Version 1.1, 28 June 2018

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