Georg Jensen is subject to UK personal data law in force at any time. As a result, Georg Jensen A/S (“Georg Jensen”), Danish company reg. no. 26573645, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark is the data controller for the information collected about customers and visitors to the website https://www.georgjensen.com/en-gb.
Collection of personal data
Georg Jensen collects, saves and processes personal data about you in connection with your use of our website www.georgjensen.com/en-gb. You will always be informed when personal data is collected about you. These personal data will often be your name, address, e-mail address, your employer where you give a work delivery address, phone number, gender, age, and date of birth. A payment services provider collects payment details on our behalf, such as credit or debit card numbers, expiry dates and security codes.
We also collect technical data from cookies which includes internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
When submitting information, it will always be stated whether the submission is voluntary or necessary for the execution of the desired action, such as the completion of a purchase in our web shop.
The starting point is that information is collected directly from you, but we may also receive information from other sources, including if third parties disclose this in connection with the purchase of gifts and similar.
Why does Georg Jensen process your personal data?
Georg Jensen processes your personal data for the following purposes:
Execution of orders in the web shop
For the purpose of completing and delivering orders that you make in Georg Jensen's web shop, Georg Jensen processes information about you in order to fulfil the contract, for example, we will ask for your e-mail address so that we can send you a confirmation and a receipt of your purchase.
Click & Reserve
In order to reserve products when you use our Click and Reserve Service, Georg Jensen collects and shares the personal information provided such as your name, e-mail address and telephone number with the group company that operates the store in which you have chosen to collect the reserved products so that they can identify you. We process your personal data on the basis of our legitimate interest, cf. Article 6 (1), litra f, of the General Data Protection Regulation, where our legitimate interest is to be able to reserve an item for you at the store.
In order to respond to queries that you submit in connection with price, stock and dealer status, we have a legitimate business interest to have your email address or telephone number in order to respond properly to your query.
Payment with PayPal
In order to offer you payment with Paypal, it is necessary to disclose your personal and contact information, as well as information about your order to PayPal.
Payment with Klarna
In order to offer you payment with Klarna, it is necessary to disclose your personal and contact information, as well as information about your order to Klarna.
Marketing communication and newsletters
You have the option to register your e-mail address on a mailing list at Georg Jensen so you can receive news and other information on a regular basis. If you have given your consent to receive marketing communication and newsletters, Georg Jensen will process your personal information for sending newsletters/marketing communication by e-mail and sms from Georg Jensen that includes current offers, information about events and news at Georg Jensen. If you do not wish to receive these e-mails and newsletters, you can unsubscribe by using the unsubscribe link in the newsletter/ communication or by contacting us by e-mail at firstname.lastname@example.org.
When you provide your e-mail address in connection with a purchase in our web shop, we will process your personal information to send you newsletters regarding similar Georg Jensen products via e-mail, unless you have explicitly opted-out. If you do no longer wish to receive our newsletters of similar products, you can unsubscribe at any time by using the unsubscribe link in the e-mail or by contacting us by e-mail at email@example.com.
In general, our legal basis for processing your personal data for this purpose will be Georg Jensen’s legitimate interest in direct marketing to you. We will always consider individuals’ rights and freedoms when processing personal data, and if you tell us you no longer wish to receive marketing communications we will stop sending them to you.
Participation in competitions
Georg Jensen collects data about you in connection with your participation in competitions and similar activities. We will only process this information for the purpose of the competition.
My Georg Jensen
You can also opt-in to the "My Georg Jensen” customer club, so that you can enjoy special member benefits. You can unsubscribe from this service at any time and close your profile by notifying us of this by e-mail at firstname.lastname@example.org.
Customer service and communication
When you contact customer service or communicate with us in a different context, we collect and process the information you provide in order to deal with your enquiries and we rely on our legitimate interest to deliver customer services to process this information. We encourage you not to provide sensitive personal information (e.g. health information) to us unless it is strictly necessary for processing your enquiry. If you choose to send sensitive information to us via e-mail, it should only be in encrypted form.
In addition to the above purposes, Georg Jensen may also process your personal information based on Georg Jensen's legitimate interests in carrying out other marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and also for compliance with legal requirements or for determining or defending legal claims.
Sensitive personal data
If you give us sensitive personal data for any reason Georg Jensen will only keep that information if it is absolutely necessary. The data will be stored in a secure manner and access will be limited to those Georg Jensen personnel who have a business need to know.
With whom does Georg Jensen share your personal information?
Georg Jensen does not disclose your personal information to third parties unless it is necessary for the fulfilment of our contract with you, for example to payment services providers to process your payment, and carriers in connection with the delivery of orders, or we have your permission.
However, under certain circumstances and pursuant to the law, it may be necessary to disclose personal data to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.
If you have signed up for our newsletters and other marketing content and have chosen the United Kingdom as your home market, your personal data will be shared with Georg Jensen Ltd. in order for Georg Jensen Ltd. to e.g. invite you to events in a local Georg Jensen store or to provide you with other relevant marketing content. Georg Jensen A/S and Georg Jensen Ltd. have established a joint controllership regarding this specific setup with the purpose of giving you the best customer experience in relation to relevant marketing information. The joint controllership enables Georg Jensen Ltd. to contact you directly and to process your personal data for their own purposes in relation to providing you with relevant marketing content. Both Georg Jensen A/S and Georg Jensen Ltd. are responsible for protecting your rights as a data subject, ensuring the necessary security measures and use of data processors. The transfer of personal data from Georg Jensen A/S to Georg Jensen Ltd. under the joint controllership is based on the Commission Decision 2004/915/EU of 27 December 2004 (Controller to controller).
In certain instances, Georg Jensen transfers your personal data to Georg Jensen's suppliers who provide services on behalf of Georg Jensen, for example, billing, sales, marketing, IT support, advertising, analytics, research, product service support, shipping and purchase order fulfilment, data storage, validation, security, fraud prevention, payment processing, and legal services. These suppliers process personal data on behalf of Georg Jensen and in accordance with Georg Jensen's instructions and thus cannot process personal data for their own purposes.
In addition, we may send non-reversible hashed personal information collected on our website, e.g., IP address, e-mail address, telephone number and postal code, as well as in certain cases information about your interest in one or more of Georg Jensen's products to social media providers, such as Facebook or Instagram, and other digital advertising platforms. This because Georg Jensen uses such platforms for advertising. The legal basis for our processing of your personal data is our interest in disseminating knowledge of Georg Jensen's products and services, cf. Article 6 (1), litra f of the General Data Protection Regulation.
You have the right to object to our processing of your personal data for this purpose. You can do this by sending us an email at email@example.com and adding ‘Profiling Opt Out’ in the subject line. In that case, we respect your objection and will then not process your personal data for this purpose.
The social media providers and digital advertising platforms we use in connection with our marketing act in accordance with their own terms as data processors on behalf of Georg Jensen when they process your personal data. Georg Jensen has therefore entered into the necessary data processor agreements. However, it cannot be ruled out that the providers of social media and other digital advertising platforms also process the personal data for their own purposes in joint data responsibility with Georg Jensen. That is why you have been informed above about the possibility of objecting to the providers of digital platforms. Our legal basis for the possible disclosure to social media providers and digital advertising platforms is also based on a legitimate interest in disseminating knowledge of Georg Jensen's products and services, cf. Article 6 (1), litra f, of the General Data Protection Regulation. The providers of social media and digital advertising platforms are themselves responsible for ensuring a legal basis for any further processing of your personal information.
Your personal data is processed solely for the above purposes and is stored only for as long as it is necessary for Georg Jensen to process or store them for use in the above purposes or on the basis of another legitimate purpose, cf. section "Retention of personal data" below, or until we receive your objection to the processing of your personal data for the above purposes.
In addition, we may disclose your personal data to other Georg Jensen group entities in order to deliver products and services to you, to ensure a consistent level of service across our products and services, to enhance our products, services and your customer experience.
A number of Georg Jensen's suppliers who process personal data on behalf of Georg Jensen are located outside the EU/EEA. However, we only transfer personal data to suppliers who can provide the necessary guarantees that an adequate level of data protection is in place. Therefore, your personal data will only be transferred to a recipient outside the EU/EEA, if we have entered into a standard contract approved by the EU Commission with the party concerned.
Cookies can be used for the following purposes:
- To improve the website's user-friendliness and personalise the website for you.
- To analyse the use of our website and collect visitor statistics.
- To manage the website and enable use of the features relating to e-commerce.
- To target advertising campaigns from us and third parties.
Withdrawal of consent
You may revoke any consent you may have given to Georg Jensen at any time. We will then cease to process your personal data for that purpose. However, withdrawal of consent may mean that it will no longer be possible for us to offer the same products and services to you.
Withdrawal of consent to our newsletter/marketing communication can be done via the unsubscribe link directly in the communication.
Retention of personal data
Georg Jensen endeavours to update the information we store so that the personal data is correct at all times.
Your personal data will be deleted when it is no longer required in order for Georg Jensen to process or store it for use for the above purposes or for other legitimate purposes, including on the basis of applicable law or for the purpose of determining, making or defending a legal claim.
Georg Jensen does not store names and e-mail addresses of users who participated in, for example, competitions, after the competition has ended, unless those participants have consented to the use of their personal data for another purpose, such as a My Georg Jensen membership or inclusion on our e-mailing list.
The information may also be stored for an extended period in anonymous form, i.e. it will no longer be possible to connect the information to you.
When exercising any of the rights listed below, we may need to ask you to verify your identity before we process your request. We will endeavour to respond and deal with all requests within one calendar month.
You are entitled to know and access the information about you which Georg Jensen processes and the purpose for which the information is processed. You also have the right to object to the processing of your personal data, including profiling, and the right to demand correction, deletion or blocking of information that is incorrect, misleading or similarly processed in breach of the law, or demand restriction of the processing. We will comply with these requests where it is feasible to do so.
In addition, in certain cases, you may have the right to obtain the personal data you have provided to Georg Jensen in a structured, commonly-used and machine-readable format and to transfer this information to another data controller.
You also have the right to withdraw your consent to the processing of your personal data for direct marketing, including profiling.
Georg Jensen A/S
Søndre Fasanvej 7
Telephone: +45 70 12 34 20
International transfer of data
Any electronic personal data transferred to countries or territories outside the EU will only be placed on systems complying with measures giving equivalent protection of personal rights either through international agreements or contracts approved by the European Union. Our website is also accessible from overseas so on occasion some personal data (for example in a newsletter or any details on My Georg Jensen) may be accessed from overseas. If you ask us to access your personal data, for example when visiting one of our overseas shops, you are giving your explicit consent to the international transfer of your data.
It is important for Georg Jensen that your personal information is kept safe and confidential. The access to all registered user data at www.georgjensen.com/en-gb is limited to trusted Georg Jensen employees and specific service providers such as payment services providers, IT services providers or couriers, and our security measures are continuously monitored to ensure that information about our users is handled properly and with due regard to the user's rights.
Unfortunately, however, it is not possible to guarantee 100% security for data transfers over the internet. When data is sent and stored electronically, there is always a risk that unauthorised persons could gain access to protected data before reaching our servers. So, although Georg Jensen tries to protect your personal data in the best possible way, we cannot ensure or guarantee the security of any data. Thus, you send your data at your own risk.
Use by children
You must be 16 years of age to use the website and to provide Georg Jensen with any per-sonal data. Georg Jensen does not knowingly collect or maintain any personal data from children under the age of 16, and no part of this website is designed with the purpose of attracting such children. If notified by a parent or guardian or discovered by other means, that a child under age of 16 has provided his or her personal data to Georg Jensen, we will delete the child's personal data in our possession.
Links to other websites
If you have any questions or wish to complain about the processing of personal data, you can always contact Georg Jensen as stated above under Your Rights.
If the processing of your personal data is covered by a joint controllership between Georg Jensen A/S and Georg Jensen Ltd. you can also file a complaint to:
Georg Jensen Ltd.
14 Clifford Street
London W1S 4JU
Telephone: +44 207 499 6541
We would encourage you to give Georg Jensen the opportunity to deal with any complaints you have in relation to your personal data first.
However you also have the right to complain at any time to your local data protection supervisory authority. You can see a list of the relevant local data protection supervisory authorities (including their contact details) on the European Commission Europa website here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080
Version 2.5, 26 October 2021