Terms of membership - Georg Jensen Customer Club

Introduction

At Georg Jensen, we know that you care about the protection of your personal information, including the personal details you provide for your membership in the Georg Jensen customer club, My Georg Jensen. Naturally, we want to meet your expectations and respect your wishes, and have developed My Georg Jensen to fulfil your needs.

We operate My Georg Jensen with the aim of giving you the best possible service both in our stores and on our website georgjensen.com/en-au. However, in order to make your experience seamless from our website to any Georg Jensen store in Australia or worldwide, our parent company Georg Jensen A/S of Denmark and its group companies may have access to and process your personal information as described in these terms and conditions of membership (“Membership Terms”). (For further details on the meaning of “personal information”, please see our Privacy Policy.)

Georg Jensen Pty Ltd ABN 78 000 773 633 ( “Georg Jensen”, “us” or “we”) is responsible for the personal information you give us as part of your My Georg Jensen membership, and at all times treat that personal information in accordance with the Privacy Act 1988 and, where required, the EU General Data Protection Regulation (all, the “law”).

We recommend that you keep a printed copy of these Membership Terms.

Your use of our website and services is subject to our general terms and conditions of trade (including our Exchanges and Returns Policy), Privacy Policy and Cookie Policy, which apply at all times. You are responsible for staying up to date with these Membership Terms; the current version of each of the above documents can be found on georgjensen.com/en-au.

Membership and agreement

Membership in My Georg Jensen requires your acceptance of these Membership Terms and/or your consent to our collecting and processing your personal information as described in these Membership Terms.

You can withdraw your agreement with these Membership Terms at any time by terminating your My Georg Jensen membership. All you need to do is contact us - see the contact details below under Contact information.

Receiving marketing material From Georg Jensen

As a My Georg Jensen member, you may receive e-mails and texts from us containing offers and other marketing-related materials about our products, if you indicate that you will accept such communications in your member profile. You can unsubscribe from receiving newsletters and other electronic marketing materials at any time by clicking the “unsubscribe” link in the communication or in your member profile.

What personal information do we collect and use?

When you create a member profile, you will be asked for the following information: e-mail address, country and gender.

We may also request the following information: name, telephone number, address, age, title, profession, birthday, wedding day and other special occasions, products of interest, lifestyle interests, preferred store location and/or sales assistant and jewellery sizes for you or your nearest and dearest. We may also collect data about how you use our website and your interactions with our social media accounts.

If you login to your member profile via social media, such as from Instagram or Facebook, we may collect information from that login.

We may also collect the following:

  • Information about transactions connected to your member profile, including transactions on our website and in-store (purchase history).
  • Information about your interactions with our electronic newsletters and your page views in our online store.
  • Personal Information you provide when you take part in a contest, answer a survey or participate in other promotional events we may sponsor from time to time. In those instances, we will provide the terms of participation and what personal information is collected as part of the competition, survey or event.

Purpose of collecting and using personal information

We collect and use the personal information you provide for your My Georg Jensen membership to:

  • manage your membership;
  • bring you member benefits and services;
  • provide a way for you to inform us of your wishes; and
  • improve our products and services.

We also use your information to:

  • communicate with you (e.g. to assist you when making an online purchase);
  • keep your purchases organised;
  • update you about new products, services and benefits;
  • personalise our website for you;
  • contact you as part of market surveys; and
  • send you marketing materials and information, newsletters or other information that might be of interest to you based on your interests.

Your information may also be used by us for statistical and demographic purposes or to meet legal requirements.

Sharing your personal information

We only share your personal information with others to the extent outlined in these Membership Terms and our Privacy Policy.

Your personal information may be shared by us with other affiliates in the Georg Jensen group if you identify yourself as a My Georg Jensen member to those affiliates, such as if you visit Georg Jensen stores in other countries.

If you identify yourself as a My Georg Jensen member to an overseas store, the sales assistant will be able to view your profile from the e-mail address connected to your membership, including your name, telephone number, e-mail address, membership number and purchase history. When you identify yourself as a My Georg Jensen member in an overseas store by providing your e-mail address, you agree to your personal information being transferred to the country where that Georg Jensen store is located.

We may also disclose your personal information to third parties in order for us to meet our obligations to you, such as for the delivery of your orders (i.e. using external couriers).

Your personal information may also be shared with sub-contractors who deliver services on our behalf (such as for the delivery of our e-newsletters and other communications). In those instances, the use of your information by the sub-contractors will be subject to agreements that ensure they: (a) have put into place sufficient technical and organisational precautions to protect your personal information from unauthorised or illegal access, loss, damage, theft, use or publication; (b) have limited access to your personal information only to employees involved in providing the desired service; (c) only use your personal information in accordance with these Membership Terms; and (d) do not use your personal information for any other purpose than that associated with providing the required service or with our written instructions.

Right to access, change and delete

You may review, correct, update, change or delete your member profile information at any time. Log into your account on our website, go to your member profile and make the desired changes.

If you want to know what personal information we store about you, how we use your personal information, who receives your personal information or the source of that information, please contact us as per the Contact Information below. If you want us to correct, update or delete your personal information and/or your member profile or to limit our use of your personal information, please contact us as per the Contact Information below. We will answer your query as quickly as possible and, in any case, within one month.

You are also entitled, in certain circumstances, to object to our use of your information, including our use of your personal information for the purposes of marketing.

If your My George Jensen membership has been terminated, we will cease collecting your personal information. Your personal information will generally be deleted within 6 months after termination of your membership. You can request that your information is deleted at any time by e-mailing gjonline@georgjensen.com.au.

Regardless of the above, we will store your personal information in accordance with the law. Accordingly, we may store your personal information after the termination of your membership, such as for accounting reasons or other legal requirements that we are required to comply with.

Passwords

You must keep your username and password secure against unauthorised disclosure or use. You should therefore not give your username or password to anyone nor save it in your internet browser via its ‘password auto-save’ function, and we strongly recommend that you log out of your account each time you use it.

Changes to these Membership Terms

If we change the content of these Membership Terms, we will contact you at the e-mail address you have provided in your member profile. We will also notify you of any changes to our website and provide the latest Membership Terms on our website at all times. The date of the Membership Terms will appear at the bottom of the page.

If you do not accept the revised Membership Terms, you must terminate your My Georg Jensen membership and stop using our services for club members. For as long as you continue your membership, it is deemed that you accept the then-current Membership Terms, unless our changes to the Membership Terms require your specific consent.

Contact information

If you have any questions or objections to these Membership Terms and/or our use of your personal information, please contact:

E-mail: gjonline@georgjensen.com.au
Telephone: +61 2 9913 4200

Georg Jensen Pty Ltd
18/3 Vuko Place
Warriewood NSW 2102

Complaints

If you wish to complain about the way we use your personal information, please contact us at the above contact details. You can also lodge your complaint with the Office of the Australia Information Commissioner at oaic.gov.au/.

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Version 1.0 7 June 2018

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