Exchanges and Returns

Exchanges and store credits

If you are unhappy with an item you can return it for an exchange, store credit can be issued for use over the next 12 months from date of original purchase.

You must notify Georg Jensen within 30 days of intent to return goods and goods and we will provide you with shipping address and return details.  Please contact us at gjonline@georgjensen.com.au or 1800 441 765.  All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.   Exchange and store credits can be arranged via a Georg Jensen store if a copy of the invoice is provided.  (Note this facility is not available in David Jones)

Refunds

We can provide a refund for change of mind if you contact us within 14 days of purchase on gjonline@georgjensen.com.au or 1800 441 765. All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.  

Refunds are only available for goods purchased via the online store, and must be returned to the online store. Refunds are NOT possible via Georg Jensen Stores. We do not provide refunds for change of mind on goods purchased in Georg Jensen Stores, but will happily provide an exchange or 12 month store credit.

Faulty Goods

Whilst ever attempt is undertaken to ensure your goods arrive in perfect conditions, occasionally this does not happen.  You must contact Georg Jensen within 48 hours to advise us of damaged for faulty goods.  Please contact our online store at gjonline@georgjensen.com.au or 1800 441 765 for return postage details.    This is at no charge to you.   A new item will be sent to you as soon as returned goods are received and assessed.

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