Exchanges and Returns

Exchanges and Returns

Exchanges and Returns

If you wish to exchange or return your order, you must notify Georg Jensen customer service within 14 days from the receival of your order. 

You can contact customer service on email store.online.au@georgjensen.com  or +61 1800 441 765. 

RETURNS

If you are unhappy about an item purchased from us, you may return it to us and we may, at our discretion, provide an exchange or store credit equal to the amount you paid for the returned item.  Store credits must be redeemed within 12 months from date of original purchase and can only redeemed instore and not online.

Upon receipt of notice of return, we will provide you with a shipping address and return details. All goods must be received back by us in new and unused condition (including packaging) within 14 days of purchase for an exchange or credit to be issued. You will be responsible for any return shipping costs of undamaged or non-defective items. Items may also be returned to a Georg Jensen store (not including David Jones locations) for exchange or store credit if a copy of your purchase invoice is provided.

Refunds

We can provide a refund for change of mind if you contact us within 14 days of purchase on store.online.au@georgjensen.com or 1800 441 765. All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges. It is important that you do not break any seal/label on the product. If the seal/label is broken, you cannot use your right of withdrawal. If you have received a free gift as a part of your purchase, you must also return the free gift to us, if you no longer meet the conditions for receiving the free gift. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the free gift.  

Refunds are only available for goods purchased via the online store, and must be returned to the online store. Refunds are NOT possible via Georg Jensen Stores. We do not provide refunds for change of mind on goods purchased in Georg Jensen Stores, but will happily provide an exchange or 12 month store credit.

Faulty Goods

Whilst ever attempt is undertaken to ensure your goods arrive in perfect conditions, occasionally this does not happen.  You must contact Georg Jensen within 48 hours to advise us of damaged for faulty goods.  Please contact our online store at store.online.au@georgjensen.com or 1800 441 765 for return postage details.    This is at no charge to you.   A new item will be sent to you as soon as returned goods are received and assessed.

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Version 1.1, 02 February 2021