Terms and Conditions

We are Georg Jensen A/S, a company incorporated in Denmark under Company No: 26 57 36 45, with our registered office at Sdr. Fasanvej 7, DK-2000, Denmark, (hereinafter “Georg Jensen” or “we”). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.

Before buying any products from our online shop on our website www.georgjensen.com/europe (“our website”) please read these Terms and Conditions thoroughly as they, together with the documents referred to within them, tell you the terms and conditions on which you purchase, and we supply to you, our products.

In particular, your attention is drawn to the sections under the heading PRICES AND PAYMENT, RIGHT TO CANCEL, and PROTECTION OF PERSONAL DATA. By clicking on the tick box stating that you “accept the terms and conditions” you are acknowledging that you have read and agreed to these terms and conditions. If you do not understand any point, please ask for further information.

We hope you will enjoy using our online shop.

1. Placing an order
2. Prices and payment
3. Georg Jensen gift cards
4. Delivery
5. Exchanges and returns 
6. Claims
7. Information about complaints
8. Protection of personal data
9. Cookies
10. Changes to the terms and conditions
11. Contact information

 

1. PLACING AN ORDER

By placing an order through our site, you warrant that:
1. you are legally capable of entering into binding contracts; and
2. you are at least 18 years old.

After placing your order, we will send you an automated e-mail confirming that you have placed your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. If the desired product is not in stock, we will contact you by phone or e-mail.

All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that your order has been accepted and processed (“Shipping E-mail”). The contract between you and us will only be formed when we send you the Shipping E-mail. 

You can order online at any time you wish. The Georg Jensen staff processes orders Monday - Thursday 8:00 - 15.00, Friday 8:00 - 14:30. Orders placed outside of these hours will be processed on the following business day.

 

2. PRICES AND PAYMENT

All prices are listed in EUR and include local VAT, depending on country of delivery. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February each year. The price applicable to your purchase is that which is listed on the website for the product in question at the time that you place your order.

Safe payment

We encrypt all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Adyen B.V. and PayPal, who handle payments for purchases made on our website. 

Merchant of Record, i.e., the legal entity receiving payment for your purchase is Georg Jensen A/S, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark.

Payment methods

We accept payment with the following payment methods: VISA, VISA Debit, VISA Electron, MasterCard, American Express, Maestro, Google Pay, Apple Pay, PayPal and Gift Cards issued by Georg Jensen. There are no surcharges for payments made with these payment methods. 

When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

 

3. GEORG JENSEN GIFT CARDS

You may purchase a Georg Jensen Gift Card or a Georg Jensen Electronic Gift Card (collectively “Gift Cards”) online at georgjensen.com/europe (the website). When purchasing online, you will be required to confirm that you accept these Terms and Conditions. 

A Gift Card can only be issued in the currency and in the amounts applicable on the website where it is purchased.  

Gift Cards purchased via the website are issued in EUR including local VAT (depending on country of delivery). Gift Cards can only be redeemed against Georg Jensen products sold in the same currency. 

You - or the person you have transferred a Gift Card to - can redeem the Gift Card online on the website. The Gift Card is not accepted in other Georg Jensen stores or by third parties selling Georg Jensen products.  

Gift Cards shall expiry 3 years after date of purchase.  

When using a Gift Card on the Georg Jensen online shop, you will be required to give the card number and the PIN which is revealed by scratching off the panel next to the card number on the back of the Gift Card (physical Gift Cards) or received by e-mail (Electronic Gift Cards).

When you use a Gift Card, the amount of your purchase will be deducted from the balance on the Gift Card. If your purchase totals less than the value of the Gift Card, any balance will be left as credit for you on the Gift Card to spend in the future. Change will not be given. 

If the amount of your purchase exceeds the balance on your Gift Card, you will be required to pay the remaining price of the product by some other acceptable means for payment. You can use up to 3 Gift Cards for the same purchase. 

You may obtain information about the remaining balance on the Gift Card by typing in the Gift Card number in the balance check function on our website.

All refunds of goods or services purchased with a Gift Card will be made in accordance with Georg Jensen’s refund policy. This does not affect your statutory rights. Any refunds will be issued as a new Electronic Gift Card or returned to your existing Gift Card. You may also exchange for other Georg Jensen goods in accordance with Georg Jensen’s exchange policy and no cash refunds will be given.

You have a right to withdraw your purchase of a Gift Card purchased online within 30 days without explanation as further described under “Right of withdrawal” in these Terms & Conditions, so long as the Gift Card has not been used.

Georg Jensen is not responsible for any fraudulent use or misuse of the Gift Card. Any lost, stolen or destroyed Gift Cards cannot be replaced. Georg Jensen will cancel the value of a Gift Card if we fail to receive payment from the purchaser's bank or card company for the initial purchase of the Gift Card. 

Georg Jensen is not liable for any other costs or expenses whether direct or indirect incurred to the purchaser except for the value of the gift card upon refund. 

Georg Jensen reserves the right to amend these Terms & Conditions from time to time where we consider it reasonable and necessary to do so; an up-to-date version can be found on our website.

If you have any issues with using your Gift Card, please contact Georg Jensen Customer Services

 

4. DELIVERY

You can expect to receive your order within 3-6 business days when we have the item in stock. For orders that include both home items and jewellery or watch items, the delivery time is 4-8 business days. Please note additional delivery time on hallmarked jewellery as further specified in this delivery section.

Delivery will be made to the delivery address provided by you or the closest pick-up point. The delivery service will inform you about the delivery. For security reasons, no orders with a Post Office Box address/number will be processed.

We cannot guarantee local delivery conditions, and so cannot provide a guaranteed delivery time. You have a right to cancel your order if the delivery is delayed.

We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been delivered, the insurance will lapse, and you will be responsible for looking after the products. If your package is damaged upon arrival, we recommend that you make a note that you have received a damaged package when signing for the shipment.

Only delivery within the European Union

We will ship the goods via UPS (unless otherwise indicated) to a recipient in the European Union, exclusive of Denmark, Germany and Sweden. To ship to other countries outside the European Union, click “Other EU countries” at the bottom of the site and select your destination country from the list that appears. 

Hallmarking

For delivery to the Netherlands or France, some jewellery products made from precious metals above a certain weight will be hallmarked prior to dispatch. Hallmarking is your proof of the value of the metal and a legal requirement.

Please note additional delivery time on hallmarked jewellery. For such orders, the tracking number will only be activated 3-4 business days after we ship the order. 

Shipping fees 

The below shipping fees are excluding VAT for delivery within the European Union and local VAT will be added in the checkout. 
EUR 25 on orders below EUR 100.
Free shipping on orders above EUR 100. 
Free Shipping may be offered in connection with campaigns. The shipping fees will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

 

5. EXCHANGES AND RETURNS

Right to cancel

You have the right to cancel your purchase within 30 days without explanation. The right to cancel lapses 30 days after receipt of the goods. If the purchase concerns several goods delivered in separate deliveries, the right to cancel expires 30 days after the last product has been delivered.

To use your right to cancel, you must inform us that you wish to cancel within 30 days, e.g., by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not mandatory. 

If you wish to cancel a purchase, you must return the product to us without undue delay and no later than 14 days from the date on which you informed us of your wish to cancel.  

It is important that you do not break any seal/label on the product. If the seal/label is broken, you cannot use your right to cancel. 

You will be liable for any deterioration in the product's (and free gift’s) value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other products, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. 

If you have received a free gift as a part of your purchase, you must also return the gift to us. If you do not return the gift to us and no longer meet the conditions for receiving the gift, we will deduct the value of the gift. 

You shall not have the right to cancel your order for, or to exchange, goods which are clearly personalised.

Return fees

As further specified below, we deduct a return fee of EUR 25 plus local VAT for pre-paid return labels unless you arrange and pay return shipping yourself. 

Return instructions 

You assume the risk of ensuring that the product is packaged responsibly when it is returned.
Product returns must be sent to the following addresses:

Return of Jewellery, wristwatches and Fine Silverware:

Georg Jensen A/S 
Att.: E-commerce
Porcelænshaven 14 
2000 Frederiksberg 
Denmark 

Return of Home Decor: 

Georg Jensen A/S
Att.: E-commerce
Georg Jensens Vej 2 
9800 Hjørring 
Denmark

Return of items from different Product categories: 

Georg Jensen A/S 
Att.: E-commerce
Porcelænshaven 14 
2000 Frederiksberg
Denmark

We can arrange the return for you, subject to a return fee of EUR 25 plus local VAT. Send an e-mail to Customer Service at onlinestore@georgjensen.com with the subject line: “Return/Exchange of order number xxxxxxxxx” (insert your order number which can be found on your Order Confirmation).

We will then e-mail you a return label and you can drop off the package at the nearest UPS drop-off point. If you use the pre-paid freight label and return your products with UPS, you are insured in case the package is lost in transit.

If you wish to arrange your preferred shipping provider instead, you will have to pay the return costs yourself and arrange for insurance so that you may claim compensation from the shipping provider if your package is lost in transit. Please include the information mentioned on the return form or simply fill in and include the return form so we can find you in our system and refund your payment. Please note that we do not accept packages sent as cash on delivery.

Refund of payment

When you cancel a purchase, we will refund your payment minus any return fee to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product, or you have provided us with documentation showing that the product has been returned. If you return the full order, we will also refund the delivery fee.

Refunds are transferred to the payment card with which the purchase was made.

Exchange instruction

You may exchange your purchase within 30 days from receipt. 

We will not deduct the return shipping fee for pre-paid return labels for the first exchange. If a product is to be exchanged multiple times, e.g., if the size is wrong, you must pay the shipping costs for any additional exchange.

On the return form that is included with your package, you can specify why and to what you want the product exchanged.

If the new product has a lower price, the difference will be refunded to the payment card with which the purchase was made. If the new product has a higher price, the entire amount for the returned product will be refunded to the payment card with which the purchase was made, and you will then have to place a new order for the product(s) you want instead. In that case, you will be contacted by customer service.

When the exchanged product is shipped, you will receive an e-mail with an invoice and a tracking number. 

 

6. CLAIMS

The procedures set out here to cancel an order or exchange a product do not affect your right to reject faulty goods.

For claims regarding defects or deliveries that have not arrived, please contact:

Georg Jensen A/S
Porcelaenshaven 14
DK-2000 Frederiksberg
Denmark
Att: E-commerce 
E-mail: onlinestore@georgjensen.com
Telephone: +45 38 14 90 44

 

7. INFORMATION ABOUT COMPLAINTS

A complaint concerning a product or service purchased from Georg Jensen may be submitted to the Danish Consumer Complaints Board, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit your complaint to the Consumer Complaints Board via https://kpo.naevneneshus.dk/, where you can also read more about minimum amounts, fees, process, etc.

The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at: http://ec.europa.eu/consumers/odr/ . On filing a complaint, you must state our e-mail address: onlinestore@georgjensen.com 

 

8. PROTECTION OF PERSONAL DATA

We are subject to rules regarding the processing of personal data. We collect data about you in different ways in connection with your use of our website. You can read more about our processing of personal data in our Privacy Policy. By using our website, you agree to the terms of our Privacy Policy.

 

9. COOKIES

We use cookies on our website. A cookie is a small text file which is stored in your web browser, and which registers you as a unique user. Read more about our use of cookies in our Cookie Policy

 

10. CHANGES TO THE TERMS AND CONDITIONS

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, we reserve the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed at the bottom of this document. Significant changes will be made public on our website.

 

11. CONTACT INFORMATION

We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. 

Please do not hesitate to contact our Customer Service on telephone +45 38 14 90 44 or e-mail onlinestore@georgjensen.com.

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Version 5.1, 30 May 2023