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Terms of membership - Georg Jensen Customer Club
Introduction
At Georg Jensen, we know that you will want to protect your personal data and the terms that apply to your membership of the Georg Jensen customer club, My Georg Jensen. We naturally want to meet your expectations and respect your wishes, which is why we have introduced the following policies and procedures in these terms and conditions of membership.
The Georg Jensen customer club is run by Georg Jensen A/S, Danish company reg. no. 26573645, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark, with the aim of giving you the best possible service both in our stores and on our website www.georgjensen.com.
Georg Jensen A/S (hereinafter referred to as “Georg Jensen”, “us” or “we”) is responsible for the data and therefore responsible for all personal data you give us as part of your membership of the Georg Jensen customer club. As a company that is responsible for your data, we treat all your personal data in accordance with the at all times applicable personal data legislation.
We recommend that you read these terms and conditions of membership and store a printed copy.
Your use of our website and services is subject to the general terms and conditions of trade, the privacy policy and cookie policy, which apply at all times. You are responsible for staying up to date with these terms and conditions; you can view them on www.georgjensen.com.
Membership and agreement
With your membership of the Georg Jensen customer club, with acceptance of these terms and conditions of membership and/or when submitting your personal data, you agree to us collecting and processing your personal data as described in these terms and conditions of membership.
You can withdraw your agreement at any time and thereby terminate your membership of the Georg Jensen customer club. All you need to do is contact us - see the contact details below under Contact information.
Receiving marketing material From Georg Jensen
As a member of the Georg Jensen customer club, you have the opportunity to receive e-mails and texts from us containing campaign offers and other marketing-related materials about our products, if you consent to this. Consent is provided either when setting up your member profile or at a later date. You can unsubscribe from receiving newsletters and other electronic marketing material. Newsletters etc. are sent to the e-mail address and/or mobile number you give us.
What personal data do we collect and use?
When you set up a member profile, you will be asked for the following information: e-mail address, country and gender.
We may also request the following information: name, telephone number, address, age, title, profession, birthday, wedding day and other special occasions, products of interest, lifestyle interests, preferred store and/or sales assistant and jewellery sizes for you or your nearest and dearest. We can also collect data about how you use our website and your actions on our social media.
If you log into your member profile via social media, such as Instagram or Facebook, we will collect data about this.
We can also collect the following information:
- Information about transactions made with your registered e-mail address or phone number, including transactions made on our website and in stores (purchase history), and information that is required to make such transactions.
- A payment services provider collects your payment details on our behalf, such as credit or debit card numbers, expiry dates and security codes.
- Information about your reactions to our newsletters and your behaviour in our online store.
- Technical data from cookies, including internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access your My Georg Jensen account.
- Your personal data when you take part in a competition, answer a survey or in any other way take part in a campaign. In these instances, you will be made clearly aware of the terms of participation and what personal data is collected as part of the competition, survey or campaign feature.
Purpose of collecting and using personal data
We collect and use your personal data to administrate your membership of the Georg Jensen customer club, to bring you member benefits and services from the Georg Jensen club, to inform us of your wishes and to give you better products and services.
We also use your data to communicate with you (e.g. to assist you when making an online purchase), keep your registered purchases in order, update you about new products, services and benefits, personalise our website for you, and contact you as part of market surveys and to send you marketing material and information, newsletters or other information that might be of interest to you based on your own interests and to which you have agreed. Your data may also be used for statistical and demographic purposes.
Your personal data is processed based on your agreement, ref. the above under Membership and Agreement. We can also process your personal data with the aim of fulfilling an agreement you are party to, such as the delivery of our products and services, or to meet legal requirements. Your personal data is also processed based on our legitimate interests to market, assess and develop our products and services and to prepare statistics and analyses.
Sharing your personal data
We only share your personal data with others to the extent outlined in these terms and conditions of membership.
Your personal data may be forwarded to other entities than the one you usually purchase from in the Georg Jensen group, if you identify yourself as a member of the Georg Jensen customer club to these entities, hereunder visit Georg Jensen stores in other countries. You can see a list of Georg Jensen A/S group companies here.
If you visit a Georg Jensen store in another country, and you identify yourself as a member of the Georg Jensen customer club in the store by providing the e-mail address connected to your member profile, the sales assistant will be able to find you in the customer club database. In this case, your personal data and any purchase history will be transferred to the country the store is based in, just as any purchases you make will be registered on your member profile. When you identify yourself as a member of the Georg Jensen customer club in the store by providing your e-mail address, you agree to your personal data being transferred to the country the Georg Jensen store is based in.
We may also forward your personal data to third parties in order for us to meet our obligations to you and/or to delivery your orders, such as when using external couriers.
Your personal data may also be shared with sub-contractors who deliver services to us. In these instances, data processing will be subject to agreements that ensure that the recipient of your personal data (a) has put into place sufficient technical and organisational precautions to protect your personal data from unauthorised or illegal access, loss, damage, theft, use or publication, (b) has limited access to your personal data from the employees who need them to provide the desired service, (c) only processes personal data in accordance with these membership terms and conditions, and (d) does not use your personal data for any other purpose than that associated with providing a service or with our written instructions.
To the extent your personal data is shared with companies, including group companies, in countries outside the EU/EEA which may not ensure an adequate level of data protection as countries within the EU/EEA, the transfer will be based on the EU Commission’s Standard Contractual Clauses in order to ensure an adequate level of data protection with respect to such transfers.
Right to access, change and deletion
You can gain access at any time to review, correct, update, change or delete the data on your member profile. Log into your account on the website, go to your member profile and make the desired changes.
If you want to know what personal data we store about you, the purpose of our data processing, who receives your personal data and the data source, please contact us as per the Contact information below. If you want us to correct, update or delete your personal data and/or your member profile or to limit our processing of your personal data, please contact us as per the Contact information below. We will answer your query as quickly as possible and within one month.
You are also entitled, in certain circumstances, to object to your data being processed, hereunder in relation to us processing your personal data for the purposes of marketing, including profiling.
If your member profile has been terminated, we will cease to collect your personal data. Your personal data will generally be deleted within 6 months after you have terminated your membership of the Georg Jensen customer club. You can request that your data is deleted at any time by e-mailing customerservice@georgjensen.com.
Regardless of the above, we will store your personal data if we are legally obliged to. In this case, we may store your personal information after the date of termination of your membership to the extent necessary for accounting reasons or other legal requirements that we are required to comply with, or if we have to determine, defend or make legal requirements applicable.
Passwords
You need to keep your username and password in a safe place. Your password must be confidential and you must, as far as possible, avoid disclosing it. You should therefore not give your username or password to anyone, and you must remember to log out of your account every time you use it.
Changes to terms and conditions of membership
If we decide to change the content of these terms and conditions of membership, if necessary, we will contact you on the e-mail address you have provided in your member profile. We will also notify you of any changes to our website and add the new membership terms and conditions to the website to keep you informed about the latest version at all times. The date of the membership terms and conditions will appear at the bottom of the page.
If you cannot accept the revised terms and conditions of membership, you must terminate your membership and stop using our services for club members. If you keep your membership, it is taken as your acceptance of the revised terms and conditions of membership, unless our changes require your specific consent.
Contact information
If you have any questions or objections to these terms and conditions of membership and/or the processing of your personal data, please contact us on:
E-mail: customerservice@georgjensen.com
Telephone: +45 70 12 34 20
Georg Jensen A/S
Søndre Fasanvej 7
DK-2000 Frederiksberg
Denmark
Company Registration number: 26573467
Complaints
If you wish to complain about the way we process your personal data, please contact us at the above contact details. You can also send your complaint to The Danish Data Protection Agency (Datatilsynet) or to a local Supervisory Authority.
Datatilsynet
Borgergade 28, 5.
DK- 1300 Copenhagen K
Denmark.
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Version 2.2, 10 September 2021
Privacy Policy
Processing of personal data
Georg Jensen is subject to Danish personal data law in force at any time. As a result, Georg Jensen A/S (“Georg Jensen”), Danish company reg. no. 26573645, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark is the data controller for the information collected about customers and visitors to the website www.georgjensen.com/europe
Collection of personal data
Georg Jensen collects, saves and processes personal data about you in connection with your use of our website www.georgjensen.com/europe. You will always be informed when personal data is collected about you. These personal data will often be your name, address, e-mail address, phone number, gender, age and date of birth.
When submitting information, it will always be stated whether the submission is voluntary or necessary for the execution of the desired action, such as the completion of a purchase in our web shop.
The starting point is that information is collected directly from you, but we may also receive information from other sources, including if third parties disclose this in connection with the purchase of gifts and similar.
Why does Georg Jensen process your personal data?
Georg Jensen processes your personal data for the following purposes:
Execution of orders in the web shop
For the purpose of completing and delivering orders that you make in Georg Jensen's web shop, Georg Jensen processes information about you in order to fulfil the contract, for example, we will ask for your e-mail address so that we can send you a confirmation and a receipt of your purchase.
Queries about products
In order to respond to queries that you submit in connection with price, stock and dealer status.
Financial information
All payment transactions entered into on the website are processed by a third party payment processor, Adyen B.V. (“Adyen”). You will provide your payment information to Adyen and Adyen’s Privacy Policy and Terms and Conditions of Use will govern use and disclosure of that information. Georg Jensen does not store your financial information, but has an access to some of the payment information, such as relevant payment card type, partially anonymized payment card number and the expiry date, for fraud prevention reasons.
Payment with PayPal
In order to offer you payment with Paypal, it is necessary to disclose your personal and contact information, as well as information about your order to PayPal.
Use of this information will be processed in accordance with applicable data protection laws and PayPal's privacy policy.
Marketing communication and newsletters
You have the option to register your e-mail address on a mailing list at Georg Jensen so you can receive news and other information on a regular basis. If you have given your consent to receive marketing communication and newsletters, Georg Jensen will process your personal information for sending newsletters/marketing communication by e-mail and sms from Georg Jensen that includes current offers, information about events and news at Georg Jensen. If you do not wish to receive these e-mails and newsletters, you can unsubscribe by using the unsubscribe link in the newsletter/ communication or by contacting us by e-mail at customerservice@georgjensen.com.
In order to remember your preferences, to understand how our website is used and to customize our marketing content, we also collect and process your purchase information and behaviour information collected via use of cookies and similar technologies like pixels, tags and other identifiers.
Please note that the use of personal data for sending marketing material will only take place if you have previously given your explicit consent, unless the law allows us to contact you without consent. In this case, our basis for processing your personal data will be Georg Jensen's legitimate interest in marketing.
Participation in competitions
Georg Jensen collects data about you in connection with your participation in competitions and similar activities.
My Georg Jensen
You can also opt-in to the "My Georg Jensen” customer club, so that you can enjoy special member benefits. You can unsubscribe from this service at any time and close your profile by notifying us of this by e-mail at customerservice@georgjensen.com.
View details of the processing of personal data in connection with the Georg Jensen customer club in the Terms of Membership of My Georg Jensen.
Customer service and communication
When you contact customer service or communicate with us in a different context, we collect and process the information you provide in order to deal with your enquiries. We encourage you not to provide sensitive personal information (e.g. health information) to us unless it is strictly necessary for processing your enquiry. If you choose to send sensitive information to us via e-mail, it should only be in encrypted form.
Other purposes
In addition to the above purposes, Georg Jensen may also process your personal information based on Georg Jensen's legitimate interests in carrying out other marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and also for compliance with legal requirements or for determining or defending legal claims.
With whom does Georg Jensen share your personal information?
Georg Jensen does not disclose your personal information to third parties without your permission. However, disclosure may be made if the disclosure is necessary to fulfil a contract to which you are a party, for example to carriers in connection with the delivery of orders.
However, under certain circumstances and pursuant to the law, it may be necessary to disclose personal data to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.
In certain instances, Georg Jensen transfers your personal data to Georg Jensen's suppliers who provide services on behalf of Georg Jensen, for example billing, sales, marketing, IT support, advertising, analytics, research, product service support, shipping and purchase order fulfilment, data storage, validation, security, fraud prevention, payment processing, and legal services. These suppliers process personal data on behalf of Georg Jensen and in accordance with Georg Jensen's instructions and thus cannot process personal data for their own purposes.
In addition, we may disclose your personal data to other Georg Jensen group entities in order to deliver products and services to you, to ensure a consistent level of service across our products and services, to enhance our products, services and your customer experience.
A number of Georg Jensen's suppliers who process personal data on behalf of Georg Jensen are located outside the EU/EEA. However, we only transfer personal data to suppliers who can provide the necessary guarantees that an adequate level of data protection is in place. Therefore, your personal data will only be transferred to a recipient outside the EU/EEA if we have entered into a standard contract approved by the EU Commission with the party concerned.
Cookies
We use cookies on our website. A cookie is a small text file that is stored in your internet browser and registers you as a user.
Cookies can be used for the following purposes:
- To improve the website's user-friendliness and personalise the website for you.
- To analyse the use of our website and collect visitor statistics.
- To manage the website and enable use of the features relating to e-commerce.
- To target advertising campaigns from us and third parties.
By using our website, you consent to our use of cookies.
Read more about our use of cookies in our cookie policy.
Withdrawal of consent
You may revoke any consent you may have given to Georg Jensen at any time. We will then delete the personal data unless we can continue processing on another legitimate basis. However, withdrawal of consent may mean that it will no longer be possible for us to offer the same products and services to you.
Withdrawal of consent to our newsletter/marketing communication can be done via the unsubscribe link directly in the communication. If you are a member of My Georg Jensen, you can also revoke your consent to receive newsletter/marketing communication directly under your profile.
Retention of personal data
Georg Jensen endeavours to update the information we store so that the personal data is correct at all times.
Your personal data will be deleted when it is no longer required in order for Georg Jensen to process or store it for use for the above purposes or for other legitimate purposes, including on the basis of applicable law or for the purpose of determining, making or defending a legal claim.
Georg Jensen does not store names and e-mail addresses of users who participated in, for example, competitions, after the competition has ended, unless those participants have consented to the use of their personal data for another purpose, such as a My Georg Jensen membership or inclusion on our e-mailing list.
The information may also be stored for an extended period in anonymous form, i.e. it will no longer be possible to connect the information to you.
Your rights
You are entitled to know what information about you Georg Jensen processes and the purpose for which the information is processed. You also have the right to object to the processing of your personal data, including profiling, and the right to demand correction, deletion or blocking of information that is incorrect, misleading or similarly processed in breach of the law, or demand restriction of the processing.
In addition, in certain cases, you may have the right to obtain the personal data you have provided to Georg Jensen in a structured, commonly-used and machine-readable format and to transfer this information to another data controller.
You also have the right to object to the processing of your personal data for direct marketing, including profiling.
If you wish to exercise any of these rights, please contact:
Georg Jensen A/S
Søndre Fasanvej 7
2000 Frederiksberg
Denmark
E-mail: customerservice@georgjensen.com
Telephone: +45 70 12 34 20
Security
It is important for Georg Jensen that your personal information is kept safe and confidential. The access to all registered user data at www.georgjensen.com/europe is limited to trusted Georg Jensen employees and our security measures are continuously monitored to ensure that information about our users is handled properly and with due regard to the user's rights.
Unfortunately, however, it is not possible to guarantee 100% security for data transfers over the internet. When data is sent and stored electronically, there is always a risk that unauthorised persons could gain access to protected data before reaching our servers. So, although Georg Jensen tries to protect your personal data in the best possible way, we cannot ensure or guarantee the security of any data. Thus, you send your data at your own risk.
Use by children
You must be 16 years of age to use the website and to provide Georg Jensen with any personal data. Georg Jensen does not knowingly collect or maintain any personal data from children under the age of 16, and no part of this website is designed with the purpose of attracting such children. If notified by a parent or guardian or discovered by other means, that a child under age of 16 has provided his or her personal data to Georg Jensen, we will delete the child's personal data in our possession.
Links to other websites etc.
Our website may contain links to other websites or to integrated websites. We are not liable for the content of other companies' websites or their practices in collecting personal data. When you visit other websites, you are encouraged to read the site owner's privacy policy and other relevant policies.
Changes to our Privacy Policy
If we decide to change the content of this Privacy Policy, we will contact you, if necessary, at the email address you provided to us. In addition, we will notify you of any changes to our website and place the new policy on the website in order to keep you informed at all times of the latest issue. The date of the Privacy Policy will appear at the bottom of the page.
If you cannot accept the revised Privacy Policy, you must cease using our website and its associated features, etc. If you continue to use the website, this implies your acceptance of the revised Privacy Policy unless our changes require your explicit consent.
Contact
If you have any questions or wish to complain about the processing of personal data, you can always contact Georg Jensen as stated above under Your Rights. You can also contact the Danish Data Protection Agency (Datatilsynet).
Datatilsynet
Borgergade 28, 5.
DK- 1300 Copenhagen K
Denmark.
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Version 2.3, 10 September 2021
