The new London Flagship is now open at 89 Mount Street, Mayfair

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Customer Service

Customer Service

Christmas service

We recommend that you order by noon, 22 December for delivery before Christmas.

For Christmas gifts ordered in November and December, we offer extended return and exchange service until 15 January 2016. If you choose to cancel a purchase or wish to exchange your gift to another product, please contact Customer Service. You can also read about exchange and returns here.

We will be pleased to assist you with any question or inquiry regarding our company and our products.

For all general questions:

Contact customer service:

Questions in relation to specific online orders:

Telephone +44 (0)207 499 6541. Telephone assistance is available Monday – Friday from 10:00 am - 5:30 pm. Alternatively please contact our customer service team on the e-mail address provided above and they will get back to you at the earliest.

B2B requests and company related questions:

Press information

Se our Press section