Terms and Conditions
The terms and conditions listed below apply to all purchases of products in the online shop at www.georgjensen.com/global belonging to Georg Jensen A/S, Sdr. Fasanvej 7, DK-2000 Frederiksberg, Denmark, Business Registration Number: 26573645 (hereinafter Georg Jensen). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.
By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Georg Jensen’s online shop. Please read them thoroughly.
We hope you will enjoy using our online shop.
Prices and payment
All prices are listed in EUR and exclude VAT for delivery outside the European Union. For exceptions see our shipping guidelines. In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by UPS when delivering the items to you. The fee is app. EUR 25-30 and must be paid to UPS before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
The below delivery charges apply as of June 2017:
- Delivery in Europe, excluding countries in the European Union: EUR 26
- Delivery to Greenland, Faroe Islands, Iceland: EUR 42
- Delivery to South America, Africa and Asia Pacific: EUR 48
- Delivery to the Russia region: EUR 40
- Delivery to all other countries: EUR 49
Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
Georg Jensen accepts payment with the following cards: VISA, MasterCard and American Express. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction with Ingenico ePayments, who handles payments for purchases made on georgjensen.com. Note that the page where you provide your payment information looks different from the rest of the shop. This is due to the requirement from Ingenico ePayments that the page must be secure and the information encrypted.
You can order online at any time you wish. The Georg Jensen staff processes orders Monday - Thursday 9:00 - 16:00, Friday 9:00 - 15:30 Central European Time. Orders placed outside of these hours will be processed on the following business day.
Georg Jensen will ship the goods via UPS (unless otherwise indicated) to a recipient outside the European Union. For exceptions see our shipping guide. Delivery will be made to the delivery address provided by the customer. To ship to Australia, Japan, New Zealand, Norway, USA or countries in the European Union, click “Other countries” in the top right corner of the desktop site or in the menu on mobile and select your destination country from the list that appears.
You can expect to receive your order within 4-7 business days when we have the item in stock. As Georg Jensen cannot guarantee local delivery conditions, Georg Jensen cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.
Orders to Switzerland where a product requires hallmarking due to mandatory law (your proof of the value of the precious metal), the shipping tracking number provided will only be activated 3-4 business days after processing of the order. If hallmarking of a product of precious metals is required, the expected delivery time will be up to 6 business days.
As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.
We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.
Right of withdrawal
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. You can also download the return form here.
If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.
Product returns must be sent to the following address:
Georg Jensen A/S
If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.
We will pay for the return shipping cost provided that you follow the below procedure. Please note that we do not accept packages sent as cash on delivery.
Products should be returned via UPS. Send an e-mail to Customer Service at firstname.lastname@example.org with the subject line:
“Return/Exchange of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)”.
We will contact you and arrange for pick-up by UPS. We will make sure that the relevant paperwork is completed and that UPS collects the package during normal working hours at a place convenient to you. Alternatively we can e-mail you a freight label and you can drop off the package at the nearest UPS store.
When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning with UPS via our Customer Service, you meet this requirement.
Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.
These return instructions are also included on the return form that is included with your package.
The Danish sale of goods act
In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.
If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost as described above for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.
In the lower part of the return form that is included with your package, you can specify why and to what you want the product exchanged.
For claims regarding defects or deliveries that have not arrived, please contact:
Georg Jensen A/S
Sdr. Fasanvej 7
Telephone: +45 38 14 98 98
Information about complaints
A complaint concerning a product or service purchased from Georg Jensen may be submitted to the Danish Competition and Consumer Authority's Consumer Complaints Board, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit your complaint to the Consumer Complaints Board via www.forbrug.dk, where you can also read more about minimum amounts, fees, process, etc.
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: email@example.com.
Protection of personal data
Changes to the terms and conditions
The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed after “Last updated” at the bottom of this document. Significant changes will be made public on georgjensen.com.
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +45 38 14 98 98 or by e-mail at firstname.lastname@example.org.
Version 1.0, 25 May 2018