Terms and Conditions
Terms and Conditions
The terms and conditions listed below apply to all purchases of products in the online shop at www.georgjensen.com/global belonging to Georg Jensen A/S, Sdr. Fasanvej 7, DK-2000 Frederiksberg, Denmark, Business Registration Number: 26573645 (hereinafter Georg Jensen). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.
By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Georg Jensen’s online shop. Please read them thoroughly.
We hope you will enjoy using our online shop.
Prices and payment
All prices are listed in EUR and exclude VAT for delivery outside the European Union. For exceptions see our shipping guidelines. In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by UPS when delivering the items to you. The fee is app. EUR 25-30 and must be paid to UPS before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.
The below delivery charges apply:
- Delivery in Europe, excluding countries in the European Union: EUR 26
- Delivery to Greenland, Faroe Islands, Iceland: EUR 42
- Delivery to South America, Africa and Asia Pacific: EUR 48
- Delivery to all other countries: EUR 49
Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
Georg Jensen accepts payment with the following payment methods: VISA, MasterCard, American Express, Google Pay, Apple Pay and PayPal. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Adyen B.V. and PayPal, who handle payments for purchases made on georgjensen.com/global. Merchant of Record, i.e. the legal entity receiving payment for your purchase is Georg Jensen A/S, Søndre Fasanvej 7, 2000 Frederiksberg, Denmark.
Payment with PayPal
Georg Jensen offer payment with PayPal. PayPal has your details saved, so all it takes is an email address and password to safely complete your order. If you do not have a PayPal account, you can create one here.
You can order online at any time you wish. The Georg Jensen staff processes orders Monday - Thursday 9:00 - 16:00, Friday 9:00 - 15:30 Central European Time. Orders placed outside of these hours will be processed on the following business day.
Georg Jensen will ship the goods via UPS (unless otherwise indicated) to a recipient outside the European Union. For exceptions see our shipping guide. Delivery will be made to the delivery address provided by the customer. To ship to Australia, Japan, New Zealand, Norway, Taiwan, USA or countries in the European Union, click “Other countries” at the bottom of the site and select your destination country from the list that appears.
You can expect to receive your order within 4-7 business days when we have the item in stock. As Georg Jensen cannot guarantee local delivery conditions, Georg Jensen cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.
For delivery to Switzerland, precious metal products require hallmarking (your proof of the value of the metal). Please expect an additional two days of delivery due to this - i.e. a total of 6-9 days for e.g. jewellery orders.
As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.
We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.
Right of withdrawal
You have the right to cancel your purchase within 30 days without explanation. The right of withdrawal lapses 30 days after receipt of the goods. If the purchase concerns several goods delivered in separate deliveries, the right of withdrawal expires 30 days after the last item has been delivered.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the [return form] that is enclosed with your package, but this is not obligatory.
If you wish to cancel a purchase, you must return the product to us. It is important that you do not break any seal/label on the product. If the seal/label is broken, you cannot use your right of withdrawal. If you have received a free gift as a part of your purchase, you must also return the free gift to us, if you no longer meet the conditions for receiving the free gift. You will be liable for any deterioration in the product's (and free gift’s) value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. Product returns must be sent to the following address:
Georg Jensen A/S
We can arrange the return shipping for you, subject to a return fee of EUR 30. Send an e-mail to Customer Service at firstname.lastname@example.org with the subject line: “Return/Exchange of order number xxxxxxxxx” (insert your order number which can be found on your Order Confirmation).
We will then e-mail you a freight label and you can drop off the package at the nearest UPS drop-off point. If you use the pre-paid freight label and return your products with UPS, you are insured in case the package is lost in transit.
If you wish to arrange your preferred shipping provider instead, you will have to pay the return shipping costs yourself and arrange for insurance so that you may claim compensation from the shipping provider if your package is lost in transit. Please include the information mentioned on the return form or simply fill in and include the return form so we can find you in our system and refund your payment. Please note that we do not accept packages sent as cash on delivery.
When you cancel a purchase, we will refund your payment minus any return fee to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product, or you have provided us with documentation showing that the product has been returned. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the gift. If you return the full order, we will also return the shipping fee.
Refunds are transferred to the payment card with which the purchase was made.
These return instructions are also included on the return form that is included with your package.
The Danish sale of goods act
In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.
If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.
If the new item has a lower price, the difference will be refunded to the payment card with which the purchase was made. If the new item has a higher price, the exchange will be handled as a cancellation of your first purchase. The entire amount will thus be refunded to the payment card with which the purchase was made, and you will then have to place a new order for the item you want instead. In that case, you will be contacted by customer service.
In the lower part of the return form that is included with your package, you can specify why and to what you want the product exchanged.
For claims regarding defects or deliveries that have not arrived, please contact:
Georg Jensen A/S
Sdr. Fasanvej 7
Telephone: +45 70 12 34 20
Information about complaints
A complaint concerning a product or service purchased from Georg Jensen may be submitted to the Danish Consumer Complaints Board, Nævnenes Hus, Toldboden 2, DK-8800 Viborg. You can submit your complaint to the Consumer Complaints Board via https://kpo.naevneneshus.dk, where you can also read more about minimum amounts, fees, process, etc.
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: email@example.com.
Protection of personal data
Changes to the terms and conditions
The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date at the bottom of this document. Significant changes will be made public on georgjensen.com.
We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +45 70 12 34 20 or by e-mail at firstname.lastname@example.org.
Version 2.2, 10 September 2021