Shipping

Shipping

Free shipping (within Australia) for orders over $150

Georg Jensen offers free delivery Australia-wide for orders over $150 and under 2 kg. We will contact you in relation to freight charges for orders over 5kg.

Shipping methods and fees

All orders will be shipped via Australia Post E-parcel, unless we indicate otherwise.

Our standard shipping rates, except where free shipping or an alternative shipping rate is indicated on an order, are as follows:

  • Standard shipping within Australia via Australia Post: AU$15.00 per order
  • Express shipping within Australia via Australia Post: AU$20.00 per order
  • Standard shipping to New Zealand: AU$25.00 per order for deliveries weighing less than 5kg.

Delivery of orders within Australia

All orders delivered by standard shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store.

Delivery of orders to New Zealand

We only ship orders outside Australia to New Zealand. For other worldwide locations please refer to our global site www.georgjensen.com and select a region nearest your location. If you require assistance, please do not hesitate to contact us at store.online.au@georgjensen.com or 1800 441 765.

All orders weighing less than 5kg will be delivered at a cost of AU$25.00, subject to New Zealand taxes and/or duties as set out below. We will contact you to advise of extra shipping costs, if applicable, for items weighing over 5kg.

Delivery costs to New Zealand do not include any taxes or duties which may be applied by the New Zealand Customs Service, and any such duties or taxes are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify orders shipped to New Zealand as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.

For more information on taxes, duties and customs regulations please contact your local customs office directly.

Unattended deliveries

We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. Georg Jensen accepts no responsibility whatsoever for any delivery left at an unattended location.

Estimated delivery times

We will endeavour to deliver your purchase to you promptly, however, all shipments may be subject to delays during peak periods or when shipped to regional areas. The following standard delivery times within Australia are estimates only:

  • METRO AREAS (Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin, and Hobart): 2 – 7 business days.
  • NON-METRO AREAS: 3 – 10 business days.

Please allow up to 5 extra days during sale periods.

Express post shipping within Australia is overnight for metropolitan areas and up to 4 days for regional areas as per Australia Post guidelines, however please allow an extra day for processing and preparation of your order. Most express orders are shipped from our premises the next business day.

Multiple shipments

Orders will be sent in one shipment when all products in the order are available from stock. (If a product from your order is not available within our standard shipping times, a member of our staff will endeavour to contact you.) If you require multiple shipments of the items from a single order, please contact us as soon as possible after placing your order at store.online.au@georgjensen.com or 1800 441 765 so we can assist you. Customers who request multiple shipments from a single order will incur additional delivery charges.