Customer Service

Christmas service

We recommend that you order by 17 December for delivery before Christmas (main cities). For delivery to New Zealand, please order by 13 December.

For Christmas gifts ordered in November and December, we offer extended return and exchange service until 24 January 2019. If you choose to cancel a purchase or wish to exchange your gift to another product, simply return the goods in the same condition and quantity as when you received them. Read more about exchange and returns here.

Contact us

We will be pleased to assist you with any question or enquiry regarding our company and our products.

In order for us to serve you in the best possible way, please find our Australian contact information below:

General enquiries

Contact customer service on toll free 1800 JENSEN (1800 536 736)

Telephone assistance is available Monday – Friday from 9:30 am - 4:30 pm AEST.

Online orders and enquiries

Contact customer service: or Telephone:

  • Australian customers: 1800 441 765
  • New Zealand customers: 0800 702 831

Telephone assistance is available Monday – Friday from 9:00 am - 5:00 pm AEST.

Please note, orders placed after 1pm during business hours may not be processed until the next business day.

Shipping is throughout Australia and New Zealand only.

B2B requests and company related questions

Tel: +61 2 9913 4206


Press information

See our Press section.

General marketing inquiries


The online store is run by

Georg Jensen Pty Limited
18/3 Vuko Place
NSW, Warriewood

ABN 78 000 773 633

Your benefits

  • Free shipping Australia-wide on all orders above $150
  • Free gift wrapping
  • Order by 17 Dec. for delivery before Christmas in Australia (main cities) and and by 13 Dec. in New Zealand.
  • Exchange or return your Christmas gifts until 24 January 2019.