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Terms of Membership - My Georg Jensen
Introduction
At Georg Jensen, we know that you care about the protection of your Personal Information, including the personal details you provide for your membership to the Georg Jensen customer club, My Georg Jensen. Naturally, we want to meet your expectations and respect your wishes, and have developed My Georg Jensen to fulfil your needs.
We operate My Georg Jensen with the aim of giving you the best possible service both in our stores and on our website georgjensen.com/en-au.
My Georg Jensen in Australia and New Zealand is run by Georg Jensen Pty Ltd ABN 78 000 773 633 (in these Terms of Membership, referred to as “Georg Jensen”, “we” or “us”).
Personal Information you provide for your membership to My Georg Jensen is controlled by Georg Jensen Pty. Ltd.
Any Personal Information you give us as part of your My Georg Jensen membership is treated in accordance with these Terms of Membership (“Membership Terms”) and, as applicable, the Privacy Act 1988 in Australia and the Privacy Act 1993 in New Zealand. For further details on the meaning of “Personal Information” and our privacy practices, please see our Privacy Policy.
We recommend that you keep a printed copy of these Membership Terms.
Your use of our website and services is subject to these Membership Terms, our general terms and conditions of trade (including our Exchanges and Returns Policy), Privacy Policy and Cookie Policy, which apply at all times. You are responsible for staying up to date with these Membership Terms. The current version of each of the above documents can be found on georgjensen.com/en-au and georgjensen.com/en-nz.
Membership and Acceptance
Membership of My Georg Jensen requires your acceptance of these Membership Terms and/or your consent to us collecting and processing your Personal Information as described in these Membership Terms.
You can withdraw your acceptance of these Membership Terms at any time by terminating your My Georg Jensen membership. All you need to do is contact us - see the contact details under Contact Information.
Receiving marketing material from Georg Jensen
As a My Georg Jensen member, you may subscribe to e-mails and SMS from us containing offers and other marketing-related materials about our products. You can subscribe to such newsletters and other electronic marketing materials on your member profile. You can unsubscribe at any time by clicking the “unsubscribe” link in the communication or in your member profile.
What Personal Information do we collect and use?
When you create a member profile, you will be asked for the following information: e-mail address, country and gender.
We may also request the following information: name, telephone number, address, age, title, profession, birthday, wedding day and other special occasions, products of interest, lifestyle interests, preferred store location and/or sales assistant and jewellery sizes for you or your nearest and dearest. You do not have to provide any of this information if you do not wish to do so, however if you do not provide such information, it may impact the services that we can provide to you and your My Georg Jensen experience. We may also collect data about how you use our website and your interactions with our social media accounts.
If you login to your member profile via social media, such as from Instagram or Facebook, we may collect information from that login.
We may also collect the following to facilitate your My Georg Jensen experience:
- Information about transactions made with your registered e-mail address or phone number, including transactions made on our website and in-store (purchase history), and information that is required to make such transactions.
- Details about any payment transactions you enter into on our website, such as credit or debit card numbers, expiry dates and security codes. We use a third party payment services provider to collect this information on our behalf.
- Information about your interactions with our electronic newsletters and your page views of our online store.
- Technical data from cookies, including internet protocol (IP) address, any login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access your My Georg Jensen account.
- Personal Information you provide when you take part in a contest, answer a survey or participate in other promotional events we may sponsor from time to time. In those instances, we will inform you of the terms of participation and what Personal Information is collected as part of the competition, survey or event.
Purpose of collecting and using Personal Information
We collect and use the Personal Information you provide for your My Georg Jensen membership to:
- manage your membership;
- offer you member benefits and services;
- provide a way for you to inform us of your wishes; and
- improve our products and services.
We may also use your information to:
- communicate with you (e.g. to assist you when making an online purchase);
- organise your purchases;
- update you about new products, services and benefits;
- personalise our website for you;
- contact you as part of market surveys; and
- if you have subscribed to marketing communications, send you marketing materials and information, newsletters or other information that might be of interest to you based on your interests.
We may also use your information for statistical purposes or to meet our legal requirements.
Sharing your Personal Information
Georg Jensen Pty Ltd are responsible for protecting your rights as a data subject, ensuring the necessary security measures and use of data processors.
We only share your Personal Information with others to the extent outlined in these Membership Terms and our Privacy Policy.
We may share your Personal Information with other affiliates in the Georg Jensen group if you identify yourself as a My Georg Jensen member to those affiliates, such as if you visit Georg Jensen stores in other countries.
If you identify yourself as a My Georg Jensen member to an overseas store, the sales assistant will be able to view your profile from the e-mail address connected to your membership, including your name, telephone number, e-mail address, membership number and purchase history. When you identify yourself as a My Georg Jensen member in an overseas store by providing your e-mail address, you agree to your Personal Information being transferred to the country where that Georg Jensen store is located.
We may also disclose your Personal Information to third parties in order for us to meet our obligations to you, such as to fulfil the delivery of your orders (using external couriers).
Your Personal Information may also be shared with suppliers who deliver services on our behalf (such as for the delivery of our e-newsletters and other communications). In those instances, the use of your information by the suppliers will be subject to agreements that ensure they: (a) have put in place sufficient technical and organisational precautions to protect your Personal Information from unauthorised or illegal access, loss, misuse, interference, modification or disclosure; (b) have limited access to your Personal Information only to employees involved in providing the desired service; (c) only use your Personal Information in accordance with these Membership Terms; and (d) do not use your Personal Information for any other purpose than that associated with providing the required service or with our written instructions.
Right to access, change and delete
You may review, correct, update, change or delete your member profile information at any time. Log into your account on our website, go to your member profile and make the desired changes.
If you want to know what Personal Information we store about you, how we use your Personal Information, who receives your Personal Information or the source of that information, please contact us as per Contact Information below. If you want us to correct, update or delete your Personal Information and/or your member profile or to limit our use of your Personal Information, please contact us as per Contact Information. We will answer your query as quickly as possible and, in any case, within one month.
You are also entitled, in certain circumstances, to object to our use of your information, including our use of your Personal Information for the purposes of marketing, including profiling.
If your My George Jensen membership has been terminated, we will cease collecting your Personal Information. Your Personal Information will generally be deleted within 6 months after termination of your membership. You can request that your information be deleted at any time by e-mailing store.online.au@georgjensen.com.
Regardless of the above, we may store your Personal Information after the termination of your membership, such as for accounting reasons, to comply with our other legal requirements, or if we have to determine, make or defend a legal claim.
Passwords
You must keep your username and password protected from unauthorised disclosure or use. You should therefore not give your username or password to anyone nor save it in your internet browser via its ‘password auto-save’ function. We strongly recommend that you log out of your account each time you use it.
Changes to these Membership Terms
If we change these Membership Terms, we will contact you at the e-mail address you have provided in your member profile. We will also notify you of any changes to our website and provide the latest Membership Terms on our website at all times. The date of the Membership Terms will appear at the bottom of the page.
If you do not accept the revised Membership Terms, you must terminate your My Georg Jensen membership and stop using the member benefits and services. If you continue your membership, you are deemed to have accepted the then-current Membership Terms, unless our changes to the Membership Terms require your specific consent.
Contact Information
If you have any questions or objections to these Membership Terms and/or our use of your Personal Information, please contact us at:
Georg Jensen Pty Ltd
Unit 3 Allambie Grove
25 Frenchs Forest Road
NSW, Frenchs Forest 2086
E-mail: store.online.au@georgjensen.com
Telephone: +61 2 9913 4200
Complaints
If you wish to complain about the way we use your Personal Information, please contact us as per Contact Information above. In the second instance, you can also make a complaint to the Office of the Australia Information Commissioner at oaic.gov.au/ or, in New Zealand, the Office of the Privacy Commissioner at privacy.org.nz.
You may also complain to:
Our Data Protection Officer:
CFO
Georg Jensen Pty Ltd
Unit 3 Allambie Grove
25 Frenchs Forest Road
NSW, Frenchs Forest 2086
E-mail: CustomerService.au@georgjensen.com
Telephone: +61 2 9913 4200
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Version 3.1 1 September 2020
Australia & New Zealand Privacy Policy
Georg Jensen Pty Ltd ABN 78 000 773 633, which is located in Australia (“Georg Jensen”) is subject to the Privacy Act 1988 (Cth) and the Privacy Act 1993 (NZ).
Where you access our services in Australia or via the georgjensen.com/en-au website, the privacy laws in Australia apply. Where you access our services in New Zealand or via the georgjensen.com/en-nz website, the privacy laws in New Zealand apply. These laws in Australia and New Zealand, as applicable, are referred to collectively in this Privacy Policy as “the Law”.
Georg Jensen (“we” or “us”) collects information about our customers and visitors to our stores, events and website. Georg Jensen is the data controller for such information.
This Privacy Policy outlines how we collect, use and store Personal Information in compliance with the Law.
1. Personal Information = Personal Data
2. Collection of Personal Information
3. How do we use Personal Information?
4. With whom do we share your Personal Information?
5. Cookies
6. Withdrawal of Consent
7. Retention of Personal Information
8. Your rights
9. Security
10. Use by children
11. Links to other websites etc.
12. Changes to our Privacy Policy
13. Contact
1. PERSONAL INFORMATION = PERSONAL DATA
“Personal Information” is defined by the Privacy Act 1988 (Cth) as information or an opinion about an identified individual or an individual who is readily identifiable and by the Privacy Act 1993 (NZ) as information about an identifiable individual.
2. COLLECTION OF PERSONAL INFORMATION
We collect, store and process Personal Information about you in connection with your purchases in our stores and use of our website. You will be informed when Personal Information is collected about you, which may include your name, address, e-mail address, phone number, gender, age and date of birth.
When we request your Personal Information, we will advise you whether the submission of that information is voluntary or required for the execution of a desired action, such as the completion of a purchase from our website. If you refuse to provide such information, it may prevent us from being able to complete a purchase order and/or impact the services that we can provide to you, including information about our products.
When using our service Pay by Link (see below), a payment services provider collects payment details on our behalf, such as credit or debit card numbers, expiry dates and security codes.
While we primarily collect your information directly from you, we may also receive information from other sources, such as third parties who disclose your information in connection with the purchase of a gift or a social media website through which you might engage with us.
3. HOW DO WE USE PERSONAL INFORMATION?
We use your Personal Information for the following purposes:
FULFILMENT OF ORDERS
For the purpose of completing and delivering orders that you make in our stores or on our website, we process information about you in order to fulfil the order. For example, we ask for your e-mail address so that we can send you a confirmation and a receipt of your purchase and your physical address for the delivery of your order.
QUERIES ABOUT PRODUCTS
We use your Personal Information in order to respond to queries that you submit to a store or online in connection with price, stock and dealer status.
PAYMENT INFORMATION
Any payment transactions you enter into on our website are processed by Adyen B.V. (“Adyen”) or other third party payment processor we may use from time to time. Adyen processes your payment information subject to Adyen’s Privacy Policy and Terms and Conditions of Use. We may access some of that payment information, such as the relevant payment card type, a partially anonymised card number and the expiry date, for fraud prevention reasons. We do not store your financial information.
PAYMENT WITH PAYPAL
If you choose to make your payment with PayPal, it will be necessary to disclose your personal and contact information, as well as information about your order to PayPal.
Use of this information will be processed in accordance with applicable data protection laws and PayPal's privacy policy.
PAYMENT WITH AFTERPAY
If you choose to make your payment with Afterpay, it will be necessary to disclose your personal and contact information, as well as information about your order to Afterpay.
Use of this information will be processed in accordance with applicable data protection laws and Afterpay's privacy policy.
PAY BY LINK
We accept payment either via bank transfer or with the following payment methods when using Pay by Link: VISA, VISA Debit, VISA Electron, MasterCard, American Express, Maestro. There are no surcharges for payments made with these payment methods. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.
MARKETING COMMUNICATIONS AND NEWSLETTERS
You have the option to register your e-mail address on our mailing list so you can receive regular news and information about our current offers and events. If you have given your consent to receive marketing communications and newsletters, we will use your Personal Information to send you marketing communications/newsletters by e-mail and SMS.
If you no longer wish to receive these communications and newsletters, you can unsubscribe by using the unsubscribe link in the communication/newsletter or by contacting us by e-mail at store.online.au@georgjensen.com.
In order to remember your preferences, to understand how our website is used and to customise our marketing content, we also collect and process your purchase information and behaviour information collected via use of cookies and similar technologies like pixels, tags and other identifiers.
Please note that the use of your Personal Information for sending marketing material will only take place if you have previously given your explicit consent, unless the Law allows us to contact you without consent. In this case, our basis for using your Personal Information will be our legitimate interest in marketing.
PARTICIPATION IN COMPETITIONS
We collect Personal Information about you in connection with your participation in our competitions and similar activities.
MY GEORG JENSEN
You can also opt-in to the "My Georg Jensen” customer club, so that you can enjoy special member benefits. You can unsubscribe from this service at any time and close your profile by notifying us of this by e-mail at store.online.au@georgjensen.com.
You may view the details of how we use your Personal Information in connection with the My Georg Jensen customer club in the Terms of Membership at www.georgjensen.com/en-au/terms-of-membership.
CUSTOMER SERVICE
When you contact customer service or communicate with us in a different context, we collect and process the information you provide in order to deal with your enquiries. We encourage you not to provide sensitive personal information (e.g. health information) to us unless it is strictly necessary for processing your enquiry. If you choose to send sensitive information to us via e-mail, it should only be in encrypted form.
OTHER PURPOSES
In addition to the above purposes, we may also process your Personal Information based on our legitimate interests in marketing, evaluating and developing our products and services as well as compiling statistics and analyses, and also for compliance with legal requirements or for determining or defending legal claims.
4. WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Subject to the Law, we do not disclose your Personal Information to other parties without your permission. However, disclosure may be made if it is necessary to fulfil an order (for example to carriers in connection with the delivery of orders).
We may disclose your Personal Information to other Georg Jensen group entities, in order to deliver products and services to you, to ensure a consistent level of service across our products and services and to enhance our products, services and your customer experience.
If you have signed up for our newsletters and other marketing content, we will share your Personal Information with our parent company, Georg Jensen A/S, Company Reg. No. 26573645, which is located in Denmark, and who will be processing your Personal Data on our behalf and subject to our instructions.
We may send non-reversible hashed personal information collected on our website, e.g. IP address, e-mail address, telephone number and postal code, as well as in certain cases information about your interest in one or more of Georg Jensen's products to social media providers, e.g. Facebook or Instagram, and other digital marketing platforms. This because Georg Jensen uses such platforms for advertising. You have the right to object to our processing of your personal data for this purpose. You can do this by sending us an email at customerservice.au@georgjensen.com. In that case, we respect your objection and will not then process your personal data for this purpose.
In addition, you can object to the digital platforms by changing your settings on the platforms you use. On Facebook, for example. by following the instructions at the following link: facebook.com/settings/?tab=ads#. You can also read more about Facebook's processing of your personal information, via this link: facebook.com/about/privacy. On Google you read more and change your privacy setting via the following link: Privacy Policy - Privacy and Terms – Google.
Under certain circumstances and pursuant to the Law, we may be required to disclose Personal Information to public authorities or the police. For example, information may be disclosed to the police in case of suspicion of credit card fraud.
In certain instances, we may transfer your Personal Information to suppliers who provide services on our behalf, for example billing, sales, marketing, IT support, advertising, analytics, research, product service support, shipping and purchase order fulfilment, data storage, validation, security, fraud prevention, payment processing, and legal services. These suppliers are required to process your Personal Information on our behalf only in accordance with our instructions and thus cannot use that information for their own purposes.
The social media providers and digital advertising platforms we use in connection with our marketing act in accordance with their own terms as data processors on behalf of Georg Jensen when they process your personal data. Georg Jensen has therefore entered into the necessary data processor agreements. However, it cannot be ruled out that the providers of social media and other digital advertising platforms also process the personal data for their own purposes in joint data responsibility with Georg Jensen. That is why you have been informed above about the possibility of objecting to the providers of digital platforms.
We may engage a supplier located outside Australia (“Overseas Processor”) for the operation of our website and in relation to the fulfilment of orders. Therefore, the Personal Information you provide us may be transferred overseas for those purposes. Some or all of those overseas countries may not have the same or substantially similar privacy laws to the Law. You acknowledge that you understand the provisions of this clause, and expressly consent to the transmission of your Personal Information to the Overseas Processors.
5. COOKIES
We use cookies on our website. A cookie is a small text file that is stored in your internet browser and registers you as a user.
Cookies can be used for the following purposes:
- To improve the website's user-friendliness and personalise the website for you.
- To analyse the use of our website and collect visitor statistics.
- To manage the website and enable use of the features relating to e-commerce.
- To target advertising campaigns from us and third parties.
By using our website, you consent to our use of cookies.
Read more about our use of cookies in our cookie policy.
6. WITHDRAWAL OF CONSENT
You may revoke any consent you have given us regarding your Personal Information at any time. We will then delete your Personal Information unless we require the use of that information on another legitimate basis. Withdrawal of consent may mean that it will no longer be possible for us to offer the same products and services to you.
Withdrawal of consent to our newsletter/marketing communications can be done via the unsubscribe link directly in the communication. If you are a member of My Georg Jensen, you can also revoke your consent to receive newsletter/marketing communications directly under your profile.
7. RETENTION OF PERSONAL INFORMATION
We endeavour to update the information we store so that Personal Information is correct at all times.
Your Personal Information will be deleted when it is no longer required for the above purposes or other legitimate purposes, including on the basis of applicable law or for the purpose of determining, making or defending a legal claim.
We do not store names and e-mail addresses of users who participated in, for example, competitions, after the competition has ended, unless those participants have consented to the use of their Personal Information for another purpose, such as a My Georg Jensen membership or inclusion on our e-mail list.
Information that may be stored for an extended period will be de-identified, i.e. it will no longer be possible to connect the information to you.
8. YOUR RIGHTS
You are entitled to know what information about you we hold and the purpose for which that information is used. You also have the right to object to the use of your Personal Information, including for direct marketing and profiling, and the right to demand correction, deletion or blocking of information that is incorrect, misleading or similarly processed in breach of the Law, or demand restriction of its use.
In addition, in certain cases, you may have the right to obtain the Personal Information you have provided us in a structured, commonly-used and machine-readable format and to transfer this information to another data controller.
If you wish to exercise any of these rights or have questions about this Privacy Policy, please contact us at:
Georg Jensen Pty Ltd
Unit 3 Allambie Grove
25 Frenchs Forest Road
NSW, Frenchs Forest 2086
E-mail: store.online.au@georgjensen.com
Telephone: +61 2 9913 4200
9. SECURITY
It is important to us that your Personal Information is kept safe and confidential. The access to all registered user data from our websites is limited to our trusted employees and our security measures are continuously monitored to ensure that information about our clientele is handled properly and with due regard to their rights.
Unfortunately, however, it is not possible to guarantee 100% security for data. When data is sent and stored electronically, there is always a risk that unauthorised persons could gain access to that data. So, although we try to protect your Personal Information in accordance with best practices, we cannot ensure or guarantee the security of any data. Thus, you provide your Personal Information at your own risk.
10. USE BY CHILDREN
You must be 18 years of age to use the website and to provide us with any Personal Information. We do not knowingly collect or maintain any Personal Information from children under the age of 18, and no part of our website is designed with the purpose of attracting such children. If we are notified by a parent or guardian or discover by other means that a child under the age of 18 has provided his or her Personal Information to us, we will delete the child's Personal Information in our possession.
11. LINKS TO OTHER WEBSITES ETC.
Our website may contain links to other websites or to integrated websites. We are not liable for the content of other companies' websites or their practices in collecting Personal Information. When you visit other websites, you are encouraged to read the site owner's privacy policy and other relevant policies.
12. CHANGES TO OUR PRIVACY POLICY
If we decide to change the content of this Privacy Policy, we will contact you, if necessary, at the email address you provide to us. In addition, we will place the new policy on the website. The date of the Privacy Policy will appear at the bottom of the page.
If you do not accept the revised Privacy Policy, you must cease using our services and website (and their associated features). If you continue to use our services and website, this implies your acceptance of the revised Privacy Policy unless our changes require your explicit consent.
13. CONTACT
If you have any questions or wish to complain about the processing of your Personal Information, you can contact Georg Jensen Pty Ltd at any time as stated above under “Your rights”. In the second instance, you can make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au or, in New Zealand, the Office of the Privacy Commissioner at privacy.org.nz.
Our Data Protection Officer in Australia:
CFO
Georg Jensen Pty Ltd
Unit 3 Allambie Grove
25 Frenchs Forest Road
NSW, Frenchs Forest 2086
E-mail: CustomerService.au@georgjensen.com
Telephone: +61 2 9913 4200
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v. 17 April 2023