Beautiful gift wrapping   -   Free delivery on orders above €250 and free returns on all orders   -   Order by 22 December, 13:00 CET  for delivery before Christmas.*

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Customer Service

Customer Service

Christmas service

We recommend that you order by 22 December, 13:00 CET for delivery before Christmas (to main cities)*. For delivery to Greenland, please order by 7 December. For delivery to the Faroe Islands, please order by 14 December.

*For concrete delivery time to your specific destination, we refer to

We will deliver your items free of charge for orders above €250.

For Christmas gifts ordered in November and December, we extend our free return and exchange services until 24 January 2017. If you choose to cancel a purchase or wish to exchange your gift to another product, please contact Customer Service. You can also read about exchange and returns here

We will be pleased to assist you with any question or inquiry regarding our company and our products.

You will find contact information for our customer service and PR departements below.

Questions in relation to specific online orders

Contact or by telephone +45 38 14 98 98, ask for e-commerce customer service. Telephone assistance is available Monday – Thursday 9:00 - 16:00, Friday 9:00 - 15:30 CET.