Terms and Conditions

How our online service works

The 'Shop' section of the georgjensen.com website is the online ordering, shopping and information service of Georg Jensen Inc.

You may place your order online at any time of the day you wish.

Please read the ordering process below. We hope you enjoy your shopping experience with us.

Terms of supply

These terms and conditions apply to all purchases from georgjensen.com. Please read them carefully. We may occasionally amend these terms and conditions and changes will be posted on the georgjensen.com site.

Registration

You can register as a shopper with georgjensen.com to benefit from faster repeat ordering from our site, as well as regular updates on special promotions from Georg Jensen and on georgjensen.com. It is also possible to order without registering if you prefer.

The shopping process

Buying on georgjensen.com

When you decide to buy something, simply click on 'Add to Basket'. While you continue shopping you can click on the 'View Basket' link at any time to view the contents of your shopping basket. If you have a specific request or require further information email us at customerserviceus@georgjensen.com.

Placing your order

When you order something from georgjensen.com you must comply with our shopping process. By placing an order with us you warrant to us that you are resident in the U.S. or Canada, that you are accessing the Site from the U.S. or Canada, and that you are at least 18 years old and legally capable of entering into binding contracts.

All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by e-mail. If we are unable to accept your order, we will contact you promptly by email, telephone or mail to inform you.

We accept payment with the following payment methods: VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay, Affirm and PayPal.

Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Adyen B.V. and PayPal, who handle payments for purchases made on georgjensen.com/en-us. Merchant of Record, i.e. the legal entity receiving payment for your purchase is Georg Jensen, Inc., 147 W 26th St, 6th floor, NY 10001, New York, USA.

All items are subject to availability. Please allow a two week delivery for all sterling flatware and a four week delivery for all children's sterling flatware.

Payment with PayPal

Georg Jensen offer payment with PayPal for US orders. PayPal has your details saved, so all it takes is an e-mail address and password to safely complete your order. If you do not have a PayPal account, you can create one here.

Payment with Affirm

Georg Jensen offer payment with Affirm for US orders.  Affirm is a flexible way to pay for your online shopping. When paying with Affirm, you will know up front the total amount you’ll pay, and you can choose the payment schedule that works for you. You will always exactly what you’ll owe and when you’ll be done paying. Read more about Affirm here.

Prices and Payment

The prices for any goods will be as quoted on our Site and are in USD. Prices are subject to change.

Delivery costs are not included. 

For the US specifically:

These prices do not include sales tx, where applicable. 

For Canada specifically:

Your order is shipped DUTY PAID. A fee of 5% of the order value (excluding delivery charges) is charged as a part of the order total, to cover import duties related to customs handling when the order arrives in Canada.  This means that you will not be charged extra related to your order. 

Gift Card Policy

By purchasing, accepting, or using a Georg Jensen Gift Card (“Gift Card”), you agree to be bound by the terms contained in this section. You may purchase Gift Cards online at www.georgjensen.com/en-us (the Website) and you will be required to confirm that you accept these terms.

A Gift Card purchased through this Website will only be issued in United States currency and may only be redeemed against Georg Jensen products sold in the same currency.

Balance Inquiry: Information regarding the balance of your Gift Card is available on our Gift Card info page. The balance you receive when inquiring is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the balance adjustment is delayed. 

Expiration/Fees: Gift Cards do not expire. No fees for inactivity or service fees apply to any Gift Cards. However, Georg Jensen reserves the right to refuse to honor any Gift Card in the event of a disputed credit card charge, bounced check or other failure of consideration.

No Right of Redemption Except As Required By Law: Your Card is redeemable only for purchases of merchandise or services online at the website. The Gift Cards have no cash value and may not be redeemed for cash (except as required by law) or used to purchase another Gift Card.

No Refunds: No refunds are permitted for Gift Cards; all sales are final.

Risk of Loss, Lost, Damaged, or Stolen Cards: The value of any lost, damaged or stolen Gift Cards will not be replaced.

Resale Prohibited: You may not sell a Gift Card or otherwise barter for its exchange. However, you may transfer a Gift Card to another person for no monetary consideration (e.g., as a gift).

Unclaimed Property: In the event you do not use your Gift Card for a certain period of time, we may be required to turn over the remaining balance to a state under such state’s unclaimed or abandoned property law. Although your Gift Card does not expire, if we are obligated to turn over the remaining balance under a state’s unclaimed property law by operation of law, we will be released from any further liability or obligation with respect to your Gift Card and you may be required to contact the state’s unclaimed property administrator to attempt to recover your unused balance. To protect your right to continue to use your remaining Gift Card balance under these Terms, we will make reasonable efforts to exempt your Gift Card from state unclaimed property laws if such laws so permit. If any part of this Agreement is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Fraud/Violation of Terms: Georg Jensen reserves the right to refuse to honor, or to suspend or deactivate a Gift Card if we suspect that the Gift Card was obtained fraudulently, in violation of these Terms and Conditions, or in violation of applicable laws or other applicable Terms and Conditions.

Shipping Methods and Fees 

Shipping methods and fees 

All U.S. and Canadian orders are eligible for free ground shipping. Simply sign in to your My Georg Jensen account during checkout to qualify for free ground shipping.

All orders placed on Friday, Saturday, and Sunday will be processed the following business day.

Please note that all orders over $500 will be shipped with “Signature Required”. This means that UPS will require a person to provide a signature to make the delivery.

Order processing times may increase during peak holiday and promotional periods.

If your desired product is not in stock at the time of processing, we will contact you by phone or e-mail to make delivery arrangements. 

Please note that the below shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail once your purchase is completed.

The below delivery charges are for deliveries within the U.S. only.

  • UPS - Ground Shipping: 15 USD
    Orders of available stock placed by 12 noon ET will arrive in four to five business days.
  • UPS - Second day: 30 USD
    Orders of available stock placed by 12 noon ET will arrive in two business days.
  • UPS - Next day: 45 USD
    Orders of available stock placed by 12 noon ET Monday through Thursday will arrive the following business day.

The below delivery charges are for deliveries to Canada only.

  • UPS – Standard International Shipping: 25 USD
    Orders of available stock placed by 12 noon ET will arrive in twelve to fifteen business days.

Please note that:

  • All order with a Post Office Box address/number will not be processed.
  • All orders with Lot numbers will not be processed.
  • All orders with US military addresses will be shipped by USPS and may have longer delivery time.
  • For Canadian orders, your order is shipped DUTY PAID. A fee of 5% of the order value (excluding delivery charges) is charged as a part of the order total, to cover import duties related to customs handling when the order arrives in Canada.  This means that you will not be charged extra related to your order.
  • Once your order has been dispatched from our warehouse, you will receive an e-mail with your tracking number, so you can follow your parcel at www.ups.com. Please be aware that it may take 24 hours before your delivery information is registered in UPS’ system. 

International orders

We only ship within the U.S. and Canada, so to ship internationally click “Other countries” at the bottom of the site and select your destination from the list of countries.

If you have any questions or are experiencing any issues with shipping, please contact us via email customerserviceus@georgjensen.com.

Exchange and Returns

Extended Return and Exchange Policy 

Shop with Confidence this Holiday Season. 
All orders placed between November 1 – December 24, 2022 are eligible for free return or exchange through January 31, 2023. 

You may return any product you have ordered from georgjensen.com within 14 days from receipt of delivery of merchandise in perfect condition, excluding custom and special orders.

For Canada specifically, a restocking and return fee of 25 USD will be deducted before we refund your order. 

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise. Please ensure to include photos of each damaged product, including the giftbox when submitting a claim. Claims without sufficient documentation may be rejected.

To return any item please contact georgjensen.com via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange, or a refund. All items must be returned directly to georgjensen.com. Refunds will not be issued from any Georg Jensen boutique.

If you have received a free gift as a part of your order, you must also return the free gift to us, if you no longer meet the conditions for receiving the free gift. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the free gift. 

All goods returned for refund or exchange must be in a saleable condition with original packaging intact and must have original purchaser's information or order number to be processed.

If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

All online refunds will be completed within approximately 7 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by georgjensen.com.

All discounted items are final sale and cannot be returned for refund. 

Store Credit

Store credits that have been issued from one of our North American retail stores expire 12 months after the date of issue stated on the applicable store credit or the earliest date permitted by applicable law thereafter. Store credit can only be redeemed in-store at our North American retail stores or on www.georgjensen.com by writing to customerserviceus@georgjensen.com

Store credits have no cash value. We are not responsible for any lost, misplaced, or stolen store credits. 

Order Cancellations

Please call or email to cancel an order.

Cancellations can be accepted on current stock merchandise prior to dispatch.

You can contact us Monday to Friday 09:00 am to 5:00 pm EST. Outside these hours, you will be able to leave a message and will be contacted the following working day.

Telephone number: 1-800-546-5253

e-mail: customerserviceus@georgjensen.com

Liability and Disclaimer

We warrant that any product purchased through the georgjensen.com website (the "Site") is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.

EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) NEITHER GEORG JENSEN, INC. NOR ANY OF ITS AFFILIATED COMPANIES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR THE COST OF ANY SUBSTITUTE GOODS AND SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR RELATING TO YOUR USE OF THIS SITE.

Protection of personal data

Georg Jensen is subject to rules regarding the processing of personal data. Georg Jensen collects data about you in different ways in connection with your use of www.georgjensen.com/en-us. You can read more about our processing of personal data in our privacy policy.

Cookies

We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Read more about our use of cookies in our cookie policy.

Changes to the terms and conditions

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed at the bottom of this document. Significant changes will be made public on georgjensen.com.

Law and Jurisdiction

This agreement and the relationship between you and Georg Jensen Inc shall be governed by the laws of the State of New York without regard to its conflict of law provisions. The State and Federal Courts located in New York, New York shall have exclusive jurisdiction over any dispute arising from or relating to this agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services provided on this Site or through this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Our contact details

We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact our customer service team by telephone at 1-800-546-5253 or by email to customerserviceus@georgjensen.com

Thank you, we hope you enjoy shopping with us.

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Version 3.1, January 21,  2023