Terms and Conditions
Terms and Conditions
How our online service works
The 'Shop' section of the georgjensen.com website is the online ordering, shopping and information service of Georg Jensen Inc.
You may place your order online at any time of the day you wish.
Please read the ordering process below. We hope you enjoy your shopping experience with us.
Terms of supply
These terms and conditions apply to all purchases from georgjensen.com. Please read them carefully. We may occasionally amend these terms and conditions and changes will be posted on the georgjensen.com site.
You can register as a shopper with georgjensen.com to benefit from faster repeat ordering from our site, as well as regular updates on special promotions from Georg Jensen and on georgjensen.com. It is also possible to order without registering if you prefer.
The shopping process
Buying on georgjensen.com
When you decide to buy something, simply click on 'Add to Basket'. While you continue shopping you can click on the 'View Basket' link at any time to view the contents of your shopping basket. If you have a specific request or require further information email us at firstname.lastname@example.org.
Placing your order
When you order something from georgjensen.com you must comply with our shopping process. By placing an order with us you warrant to us that you are resident in the U.S. or Canada, that you are accessing the Site from the U.S. or Canada, and that you are at least 18 years old and legally capable of entering into binding contracts.
All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by e-mail. If we are unable to accept your order, we will contact you promptly by email, telephone or mail to inform you.
We accept payment with the following payment methods: VISA, MasterCard, American Express, Discover, Google Pay, Apple Pay, Affirm and PayPal.
Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with Adyen B.V. and PayPal, who handle payments for purchases made on georgjensen.com/en-us. Merchant of Record, i.e. the legal entity receiving payment for your purchase is Georg Jensen, Inc., 147 W 26th St, 6th floor, NY 10001, New York, USA.
All items are subject to availability. Please allow a two week delivery for all sterling flatware and a four week delivery for all children's sterling flatware.
Payment with PayPal
Georg Jensen offer payment with PayPal for US orders. PayPal has your details saved, so all it takes is an e-mail address and password to safely complete your order. If you do not have a PayPal account, you can create one here.
Payment with Affirm
Georg Jensen offer payment with Affirm for US orders. Affirm is a flexible way to pay for your online shopping. When paying with Affirm, you will know up front the total amount you’ll pay, and you can choose the payment schedule that works for you. You will always exactly what you’ll owe and when you’ll be done paying. Read more about Affirm here.
Prices and Payment
The prices for any goods will be as quoted on our Site and are in USD. Prices are subject to change.
Delivery costs are not included.
For the US specifically:
These prices do not include sales tx, where applicable.
For Canada specifically:
Your order is shipped DUTY PAID. A fee of 5% of the order value (excluding delivery charges) is charged as a part of the order total, to cover import duties related to customs handling when the order arrives in Canada. This means that you will not be charged extra related to your order.
Shipping Methods and Fees
The below delivery charges are for deliveries within the US only. Please note that all orders placed on Friday, Saturday, and Sunday will be processed the following business day. Order processing times may increase during peak holiday and promotional periods.
- UPS - Ground Shipping: 15 USD
Orders of available stock placed by 12 noon ET will arrive in four to five business days.
- UPS - Next day: 45 USD
Orders of available stock placed by 12 noon ET will arrive in two business days.
- UPS - Second day: 30 USD
Orders of available stock placed by 12 noon ET Monday through Thursday will arrive the following business day.
The below delivery charges are for deliveries to Canada only.
- UPS – Standard International Shipping: 25 USD
Orders of available stock placed by 12 noon ET will arrive in twelve to fifteen business days.
Georg Jensen offers free Ground Shipping within the US and free international shipping to Canada, for items providing you spend $100 or more in one transaction.
Free shipping may be offered in connection with campaigns.
The shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.
Please note that all orders over $500 ship with "Signature Required". Please note that all orders placed on Friday, Saturday, and Sunday will be processed the following business day. Order processing times may increase during peak holiday and promotional periods. If you have any problems with this requirement for your order, please contact customer service.
Refunds and replacements
You may return any product you have ordered from georgjensen.com within 14 days from receipt of delivery of merchandise in perfect condition, excluding custom and special orders.
For Canada specifically, a restocking and return fee of 25 USD will be deducted before we refund your order.
Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise. Please ensure to include photos of each damaged product, including the giftbox when submitting a claim. Claims without sufficient documentation may be rejected.
To return any item please contact georgjensen.com via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange, or a refund. All items must be returned directly to georgjensen.com. Refunds will not be issued from any Georg Jensen boutique.
If you have received a free gift as a part of your order, you must also return the free gift to us, if you no longer meet the conditions for receiving the free gift. We will deduct the value of any free gift, if you do not return it with the other items and no longer meet the conditions for receiving the free gift.
All goods returned for refund or exchange must be in a saleable condition with original packaging intact and must have original purchaser's information or order number to be processed.
If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.
All online refunds will be completed within approximately 7 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by georgjensen.com.
All discounted items are final sale and cannot be returned for refund.
Store credits that have been issued from one of our North American retail stores expire 12 months after the date of issue stated on the applicable store credit or the earliest date permitted by applicable law thereafter. Store credit can only be redeemed in-store at our North American retail stores or on www.georgjensen.com by writing to email@example.com.
Store credits have no cash value. We are not responsible for any lost, misplaced, or stolen store credits.
Please call or email to cancel an order.
Cancellations can be accepted on current stock merchandise prior to dispatch.
You can contact us Monday to Friday 09:00 am to 5:00 pm EST. Outside these hours, you will be able to leave a message and will be contacted the following working day.
Telephone number: 1-800-546-5253
Liability and Disclaimer
We warrant that any product purchased through the georgjensen.com website (the "Site") is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.
EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) NEITHER GEORG JENSEN, INC. NOR ANY OF ITS AFFILIATED COMPANIES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR THE COST OF ANY SUBSTITUTE GOODS AND SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR RELATING TO YOUR USE OF THIS SITE.
Protection of personal data
Changes to the terms and conditions
The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed at the bottom of this document. Significant changes will be made public on georgjensen.com.
Law and Jurisdiction
This agreement and the relationship between you and Georg Jensen Inc shall be governed by the laws of the State of New York without regard to its conflict of law provisions. The State and Federal Courts located in New York, New York shall have exclusive jurisdiction over any dispute arising from or relating to this agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services provided on this Site or through this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Our contact details
We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact our customer service team by telephone at 1-800-546-5253 or by email to firstname.lastname@example.org
Thank you, we hope you enjoy shopping with us.
Version 2.6, 7 January 2022