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  • Terms and conditions

The ‘Shop’ section of the georgjensen.com/uk website is the online ordering, shopping and information service of Georg Jensen Ltd.

You may place your order online at any time you wish.

Please read the ordering process below. We hope you enjoy your shopping experience with us.

Terms of supply

These terms and conditions apply to all purchases from georgjensen.com/uk. Please read them carefully. We may occasionally amend these terms and conditions and changes will be posted on the website.

Registration

You can register as a shopper with the website to benefit from faster repeat ordering, as well as regular updates on special promotions from Georg Jensen. You can still order without registering if you prefer.

Hours of Operation

The staff at georgjensen.com/uk  fulfill orders Monday to Friday from 10am-5.30pm. Orders placed outside of these times will be fulfilled on the next business day.

We endeavour to deliver your goods next day for orders placed before 12pm, this is subject to stock availability.

Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy.

The Shopping Process

Buying on georgjensen.com/uk
When you decide to buy something, simply click on ‘add to cart’. While you continue shopping you can click on  the ‘view/checkout’ link at any time to view the contents of your shopping cart. If you have a specific request or require further information you can email us at ukcustomerservice@georgjensen.com.

Placing your order
When you order from georgjensen.com/uk  you must comply with our shopping process. By placing an order with us you warrant that you are a resident in the UK, accessing the Site from the UK and you are at least 18 years old and legally capable of entering into binding contracts.

All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by e-mail. If we are unable to accept your order, we will contact you promptly by email, telephone or mail to inform you. Our acceptance of your order brings into existence a legally binding contract between us.

All items are subject to availability.

Prices and Payment

The prices for any goods will be as quoted on our Site. Prices are subject to change. Delivery costs are not included. Our delivery charges are set out in our website. Payment of the whole of the price for the goods you order must be received before your order can be accepted.

Refunds and replacements

You may return any product you have ordered from georgjensen.com/uk within 14 days of receipt.  Custom and special orders will not be refunded or exchanged.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.

To return any item please contact georgjensen.com/uk via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to our UK head office:

GEORG JENSEN (UK) LTD, E-Commerce Returns, Bond Street House, 14 Clifford Street, London, W1S 4JU.

All goods returned for refund or exchange must be in a saleable condition with original packaging intact. Please use an insured registered delivery method to return your order.

The refund terms and conditions are for the online store only. Refunds will not be issued from any Georg Jensen boutique.

If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

All online refunds will be completed within approximately 30 days of the return of the goods. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by georgjensen.com/uk.

Order Cancellations

Please call or email to cancel an order.

Cancellations can be accepted on current stock merchandise prior to dispatch.

You can contact us Monday to Friday 10am to 5.30pm. Outside these hours, you will be able to leave a message and will be contacted the following working day.

Telephone number: 020 7499 6541

e-mail: ukcustomerservice@georgjensen.com

Cancellation by Us

We reserve the right to cancel your order if:

(a)     We have insufficient stock to deliver the goods you have ordered.

(b)     We do not deliver to your area.

(c)     One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and we will credit your account as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery of Goods to You

We will deliver the goods ordered by you to the address you gave us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order, typically next working day if your order is placed before twelve noon. However this is dependent on stock availability and orders can take up to 30 days to reach you. ‘Air Courier’ is the carrier we use at georgjensen.com/uk.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Liability and Disclaimer

We warrant that any product purchased through the georgjensen.com/uk website (the "Site") is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.

EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) NEITHER GEORG JENSEN Ltd. NOR ANY OF ITS AFFILIATED COMPANIES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES (INCLUDING LOSS OF PROFITS, BUSINESS OR GOODWILL) HOWEVER ARISING OUT OF ANY PROBLEM YOU NOTIFY TO US UNDER THIS CONDITION AND WE SHALL HAVE NO LIABILITY TO PAY ANY MONEY TO YOU BY WAY OF COMPENSATION OTHER THAN TO REFUND TO YOU THE AMOUNT PAID BY YOU FOR THE GOODS IN QUESTION.

You must observe and comply with all applicable regulations and legislation including obtaining all necessary customs import or other permits to purchase goods from our site. The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the goods you purchase.

Law and Jurisdiction

This agreement and the relationship between you and Georg Jensen Ltd shall be governed by and interpreted in accordance with the laws of England and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions together with our current website prices, contract details, delivery details and privacy policy set out the whole of our agreement relating to the supply of goods to you by us.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation we shall have no liability for any such representations being untrue or misleading.

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock outs and other internal disputes breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any part of these conditions will not be affected.

Our Contact Details

We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact our customer service team by telephone at 020 7499 6541 or by email to ukcustomerservice@georgjensen.com.

Thank you, we hope you enjoy shopping with us.

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