For all orders a fixed freight fee is charged, irrespective of the number of items you purchase.
The following rates apply as of October 2013:
- EUR 0 incl. VAT on orders above EUR 250 for delivery within the European Union.
- EUR 30 incl. VAT on orders below EUR 250 for delivery within the European Union.
The prices include a 10% oil fee. Should the mandatory oil fee be substantially changed, we preserve the right to change the freight rates to reflect this.
For security reasons, no orders with a Post Office Box address/number will be processed.
All shipments are sent via UPS to a recipient in the European Union, exclusive of Denmark, Germany, Sweden and the United Kingdom.
You can expect to receive your order within 3-6 business days when we have the item in stock. If the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.
Once your order has been dispatched, you will receive an e-mail with your tracking number so you can follow your parcel all the way on www.ups.com.
DELIVERY TO OTHER DESTINATIONS
From this site, we ship to countries in the European Union, exclusive of Denmark, Germany, Sweden and the United Kingdom. To ship to the above countries or to countries outside the European Union, click “Change Country” in the top left corner of the site and select your destination country from the list that appears.
For China, Hong Kong, Singapore, and Taiwan we refer to our local subsidiaries. Please see our store locator for information on where to shop in these countries.
For Malaysia we refer to our local subsidiary in Singapore.
For Canada we refer to our local agent.
For Russia please note that we can only deliver to company addresses.
Please note that we do not ship to Jordan, Kuwait, Oman, Lebanon, Qatar and Saudi Arabia.
If you experience problems shipping to countries other than the above, please contact customer service for help.