Free UPS ground shipping on orders above $250

Select Georg Jensen site

To ship internationally, you must shop from the site that matches your shipping destination.

Exchange and Returns

Exchange and Returns

Exchanges and returns

You may return any product you have ordered from within 14 days from receipt of delivery of merchandise in perfect condition, excluding custom and special orders.

Any claim regarding damaged or defective goods must be made within 48 hours of receipt of merchandise.

To return any item please contact via email or telephone. Please indicate the reason for the return, and whether you would prefer a replacement, exchange or a refund. All items must be returned directly to Refunds will not be issued from any Georg Jensen boutique.

All goods returned for refund or exchange must be in a saleable condition with original packaging intact.

If the product is out of stock at the time we receive your return; we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.

All online refunds will be completed within approximately 7 days of agreement. All refunds will be made according to the original method of payment. Please note that we do not refund the cost of delivery except if your return is the result of an error made by

All discounted items are final sale and cannot be returned for refund.

Order Cancellations

Please call or email to cancel an order.

Cancellations can be accepted on current stock merchandise prior to dispatch.

You can contact us Monday to Friday 10:00am to 6:30pm EST. Outside these hours, you will be able to leave a message and will be contacted the following working day.

Telephone number: 1-800-546-5253



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