Terms and conditions
Terms and conditions
If you have any questions about these Terms or the use of our website, please call our office on 1800 441 765, or send us an email at email@example.com.
Intended Geographic Scope
This website and its contents are only intended for access by persons located in Australia and New Zealand and the laws of those countries. We make no representation that the content and operation of this website will comply with any foreign law.
Website Customer Accounts
Customers may elect, as part of their registration for a customer account on our website, to include their billing details, which allows for a faster process when they place future orders. Those customers acknowledge they are responsible for the accuracy and completeness of any such information provided.
We accept Visa, Mastercard, American Express and JCB via a secure online facility. If a credit card is declined at the time an order is placed on our website, that order will not be forwarded to us for fulfillment.
Please note that we do not store credit card details. Registered customers will be required to re-enter those details for each new transaction.
In some instances, we may require further verification information for a credit card to be used for payment. If so, our staff member will contact you. Examples of when this may occur include: multiple declining of card for an order, a delivery address unable to be verified, and orders that include high value items.
Title to goods passes upon being despatched.
- Free shipping (within Australia) for orders over $150
Georg Jensen offers free delivery Australia-wide for orders over $150 and under 5kg. We will contact you in relation to freight charges over 5kg.
- Shipping methods and fees
All orders will be shipped via Australia Post E-parcel, unless we indicate otherwise.
Our standard shipping rates, except where free shipping or an alternative shipping rate is required, are as follows:
- Standard shipping within Australia via Australia Post: AU$15.00 per order
- Express shipping within Australia via Australia Post: AU$20.00 per order
- Standard shipping to New Zealand: AU$25.00 per order.
- Delivery of orders within Australia
All orders delivered by standard or express shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store.
- Delivery of orders to New Zealand
We only ship orders outside Australia to New Zealand. For other locations please refer to our global site georgjensen.com and select a worldwide region nearest your location. If you require assistance, please do not hesitate to contact us at firstname.lastname@example.org or 1800 441 765.
All orders will be delivered at a cost of $25.00, subject to New Zealand taxes and/or duties as set out below. We will contact you to advise of extra shipping costs, if applicable, for items weighing over 5kg.
Delivery costs to New Zealand do not include any taxes or duties which may be applied by the New Zealand Customs Service, and any such duties or taxes are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify orders shipped to New Zealand as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
- Unattended deliveries
We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. Georg Jensen accepts no responsibility whatsoever for any delivery left at an unattended location.
- Estimated delivery times
We will endeavour to deliver your purchase to you promptly, however, all shipments may be subject to delays during peak periods or when shipped to regional areas. The following standard delivery times within Australia are estimates only:
- METRO AREAS (Sydney, Melbourne, Brisbane, Canberra, Perth, Adelaide, Darwin, and Hobart): approximately 2 – 7 business days.
- NON-METRO AREAS: approximately 3 – 10 business days.
Please allow up to 5 extra days during sale periods.
Express post shipping within Australia is overnight for metropolitan areas and up to 4 days for regional areas as per Australia Posts guidelines, however please allow an extra day for processing and preparation of your order. Most express orders are shipped from our premises the next business day.
- Multiple Shipments
Orders will be sent in one shipment when all products in the order are available from stock (if a product from your order is not available within our standard shipping times, a member of our staff will endeavour to contact you). If you require multiple shipments of items from a single order, please contact us as soon as possible after placing your order at email@example.com or 1800 441 765 so we can assist you. Customers who request multiple shipments from a single order will incur additional delivery charges.
- Stock availability
Please be aware that we receive online orders 24 hours a day. Therefore, an item you have selected may become sold out between updates of stock availability on the website and the time of your order.
If an item you have selected has sold out we will attempt to contact you at the email address and telephone numbers provided with your order to advise if and when stock will become available.
We will not be liable for a failure to deliver your order due to circumstances beyond our control, and if we cannot deliver, we will refund your payment.
Exchanges and store credits
If you are unhappy about an item purchased from us, you may return it to us for an exchange or store credit equal to the amount you paid for the returned item. Store credits must be redeemed within 12 months from date of original purchase.
You must notify us of your intent to return an item within 14 days of the purchase date of that item by contacting us at firstname.lastname@example.org or 1800 441 765. Upon receipt of such notice, we will provide you with a shipping address and return details. All goods must be received back by us in new and unused condition (including packaging) within 14 days of purchase for an exchange or credit to be issued. You will be responsible for any return shipping costs of undamaged or non-defective items. Items may also be returned to a Georg Jensen store (not including David Jones locations) for exchange or store credit if a copy of your purchase invoice is provided.
Refunds for change of mind are NOT available from physical Georg Jensen store locations, which will only provide an exchange or 12-month store credit as set out in clause 6 above.
Refunds are only available at our discretion for goods purchased via our online store, and those goods must be returned to the online store. You must contact us within 14 days of the online purchase at email@example.com or 1800 441 765. Only goods that are returned to us in new and unused condition (including packaging) within 30 days of purchase are eligible for refund. You will be responsible for any shipping costs for goods returned to us for a change of mind refund.
Faulty and damaged goods
While we make every attempt to ensure your goods arrive in perfect condition, occasionally this does not happen. You must contact Georg Jensen within 48 hours to advise us of damaged or faulty goods. Please contact our online store at firstname.lastname@example.org or 1800 441 765. We will provide the postage details for return of the faulty or damaged goods, which will be at no charge to you.
You are entitled to either a full refund of the cost for faulty/damaged goods or a replacement of those items with identical new goods (subject to availability).
If you choose to receive a refund, we will provide that refund within 14 days of receiving the goods, however your refund may not appear for some time after due to delays in Financial institutions processing these. We have no control over delays as a result of this.
If you elect to receive a replacement, those items will be sent to you as soon as practicable after we receive the returned goods. If we are out of stock of any item that has been returned as damaged or faulty, or that item has been discontinued, we will endeavour to contact you to discuss the matter.
If the item is discontinued, we may suggest alternate goods as a replacement. If you decide to accept an alternative item, you must pay any additional costs over the cost of the returned item, or if the cost of the alternative item is less than the returned item we will refund the difference to you.
Please note that sale items cannot be returned other than as required by law.
Our website may contain hyperlinks to other websites (Linked Websites). Georg Jensen does not control the content of linked websites nor does it control the third parties operating those websites. We therefore accept no responsibility for the content, availability or operation of any linked website.
Orders subject to conditions subsequent
The delivery of all orders received by Georg Jensen through our online store, notwithstanding our confirmation of any order and receipt of payment, are subject to the following conditions subsequent.
- Pricing mistakes or website errors
We endeavour to ensure that all information on our website, including the details, descriptions and prices of our products, is accurate. However, errors may occur from time to time.
We reserve the right to cancel an order (or part of it) prior to shipment where the website contained errors or inaccuracies, including, without limitation, out-of-date information and incorrect pricing, and misdescriptions or incorrect details regarding shipping, payment or return policies (all, Website Inaccuracies). Upon discovery of a Website Inaccuracy, we will contact you as soon as practicable to discuss a replacement order, if payment has been received, we will promptly refund the paid amount of the cancelled order (or part of that order, as applicable).
- Limitation of items
Georg Jensen may limit the number of items supplied per customer at our discretion. If an order exceeds that limit, we may reduce the number of items to the limit and will promptly refund any amounts paid for the items removed, and will notify you of that change as soon as practicable.
Exclusions of liability and disclaimers
- Exclusions of liability subject to consumer guarantees
You have certain non-excludable rights under the Australian Consumer Law and the Consumer Guarantees Act 1993 (NZ) (both, Consumer Laws), including guarantees for the quality of our products and replacements or refunds if they are faulty or damaged when you receive them.
Subject to those non-excludable rights, Georg Jensen expressly disclaims any implied or express warranties or conditions of any kind as to the nature, standard, availability, fitness for a particular purpose, or otherwise relating to any product or service offered on this website.
- Exclusions of liability and disclaimer for use of this website
Subject to non-excludable rights under the Consumer Laws, Georg Jensen, its representatives and associated agents are not liable for any loss whatsoever (direct, indirect, “consequential” or other) which may arise in connection with the use of this website or a Linked Website or from the use of the information, services, links or material contained on this website, or from an inability to use this website howsoever caused. ”Consequential” losses may include, but are not limited to, loss of revenue, loss of profit or anticipated profit, downtime, lost production, loss of reputation, loss of opportunity, loss of anticipated savings or wasted overheads and other losses, whether foreseeable or not. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.
The materials and information provided on this website and related communications are provided "as is". Georg Jensen assumes no responsibility for, and makes no representations to you or any other person, as to the accuracy or completeness of the information on this website.
Georg Jensen cannot guarantee that our website will be bug-free or error-free, nor that it will not be down on occasions due to essential maintenance or technical difficulties. Georg Jensen therefore does not warrant that the website will be error-free or that it will be available at any given time or on any given day. While we endeavour to keep our website free from viruses and other malware, we strongly recommend that you use adequate protection against viruses and malware (e.g. using virus scanners). Georg Jensen does not accept responsibility for any loss, disruption or damage to your data or your computer system which may occur while viewing or otherwise using our website.
Georg Jensen owns or licenses all intellectual property rights in this website and its content, including, but not limited to, the text, logos, graphics, photographic images, moving images, designs, or other material, including the program and code that operates this website (Content) which are protected by copyright or other proprietary rights. You agree that the Content is protected by the laws relating to copyright, trademarks and intellectual property generally.
The Georg Jensen name, crown logo and all product names and/or product images on this website are trade marks (registered or unregistered) of Georg Jensen, its subsidiaries, affiliates, licensors or joint venture partners.
Except as expressly provided in these Terms, nothing set out in these Terms shall be construed as conferring on you any licence or right, by implication, estoppel or otherwise, under copyright or other intellectual property laws. You must obtain the prior written consent of Georg Jensen before you download, print, copy, reproduce or adapt (by electronic means or otherwise) any of the Content, except where allowed under Australian law, in which case Georg Jensen must be acknowledged as the source of the Content.
Georg Jensen may terminate these Terms and your access to our website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in these Terms will survive.
These Terms are governed by the laws of New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that State.