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  • Terms and conditions

This Website is owned and operated by Georg Jensen Pty Limited (ABN 78 000 773 633), trading as Georg Jensen Online.

By using this website, Georgjensen.com.au, “website”, you are subject to the Terms and conditions of use. You must read and agree to these Terms & Conditions in order to use the website. They are for your protection and outline our obligations to you, the client. If you remain in any way uncertain, please call our office on 1800 441 765, or send us an email at gjonline@georgjensen.com.au

Registration

Customers may elect to register their billing details with Georg Jensen, this allows for a faster process when you order next time.
Please note Georg Jensen does not store credit card details.  Customers will be required to re-enter this information for each new order.

Free shipping (within Australia) for orders over $100

Georg Jensen offers free delivery Australia-wide for items providing you spend $100 or more in one transaction.

Shipping and delivery

All orders are shipped through Australia Post E-parcel, Express or courier. Items are barcoded and trackable.

Standard shipping within Australia is a flat rate of AU$15.00 per order*

Urgent orders - If you require express or same day delivery please contact us directly on 1800 441 765 for a quote, as this will vary depending on your needs.

Estimated delivery times

Standard delivery: up to 5-10 business days

Non-metropolitan or remote areas may require an additional day(s) delivery time.

Deliveries are made Monday through Friday only.

Express post ships over night, however please allow an extra day for processing and preparation of your order. Most express orders leave next day. 

Multiple shipments

All items will be sent in one shipment as soon as all products are available (you will be contacted if product is not available within our standard shipping times). If you require multiple shipments, please contact Georg Jensen on gjonline@georgjensen.com.au 1800 441 765 so we can assist you.  Multiple shipments will incur additional charges.

Stock availability

Please be aware that we are receiving online orders 24 hours a day, therefore the item you have selected may have sold out between updates of stock availability on the website.

If the item you have selected has sold out we will attempt to contact you immediately on the email address and telephone numbers provided with your order to advise of approximate availability of stock.

Delivery of your goods within Australia

All parcels, with the exception of Express post, will require someone to sign for the good upon delivery.  Where possible it is preferable to use a business address where someone is available to sign. This will ensure fast delivery of your goods and avoid delays.   If you are unavailable for signing of goods you may be required to collect these from an Australia Post outlet as nominated by Australia Post. 

You may elect to provide delivery instructions and an "authority to leave". Please only do this if there is a secure area to do so. Georg Jensen are not responsible for your order once it has been delivered with your authority to leave or not signed for by someone at your premises.
Express post parcels may or may not be left at an unattended site depending on Australia Post. Georg Jensen takes no responsibly for goods left at an unattended site.

International  Deliveries (including New Zealand) 

Georg Jensen Pty Limited will only ship outside Australia to New Zealand.   For other locations please refer to our global site GeorgJensen.com and you will be directed to the nearest location.   If you require assistance please do not hesitate to contact us on gjonline@georgjensen.com.au or 1800 441 765.

Shipping costs to New Zealand will be determined by the weight and value of the goods to be sent.
 
Order over $100 and under 2kg will be sent free of charge.   We will contact you to advise a shipping cost if applicable for other items.

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.

Credit Cards

Georg Jensen Accept Visa, Mastercard, American Express and JCB via secure online facility. 
If a credit card has been declined at the time of entry Georg Jensen will not receive any notification of the order having being placed.

Please note that we do not store credit card details.  Registered customers will be required to re-enter these for each new transaction.
 
In some instances, to protect you from Credit card fraud Georg Jensen may require further verification information to be provided.  A staff member will be in contact with you should this be required.  Examples include but are not limited to, multiple declining of card for an order, delivery address unable to be verified, high valued items. 

Exchanges and store credits

If you are unhappy with an item you can return it for an exchange, store credit can be issued for use over the next 12 months from date of original purchase.

You must notify Georg Jensen within 30 days of intent to return goods and goods and we will provide you with shipping address and return details.  Please contact us at gjonline@georgjensen.com.au or 1800 441 765.  All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.   Exchange and store credits can be arranged via a Georg Jensen store if a copy of the invoice is provided.  (Note this facility is not available in David Jones)

Refunds

We can provide a refund for change of mind if you contact us within 14 days of purchase on gjonline@georgjensen.com.au or 1800 441 765.    All goods must be received in a new and unused condition (including packaging) within 30 days of purchase for an exchange or credit to be issued.  You will be responsible for any shipping on change of mind exchanges.  Refunds are only available via our online store and are NOT possible via a Georg Jensen store.

Faulty Goods

Whilst ever attempt is undertaken to ensure your goods arrive in perfect conditions, occasionally this does not happen.  You must contact Georg Jensen within 48 hours to advise us of damaged for faulty goods.  Please contact our online store at gjonline@georgjensen.com.au or 1800 441 765 for return postage details.    This is at no charge to you.   A new item will be sent to you as soon as returned goods are received and assessed.

Sale Items

Please note that Sale items cannot be retuned other than as required by Law.

Privacy

Your privacy on the Internet is of great importance to us. Like all websites, we gather information about the users of the website, we would like you to understand the terms and conditions surrounding the capture and use of this data.  Please refer to our privacy policy for details.

If you remain in any way unsure, please contact us.

General Conditions

Georg Jensen, its representatives and associated agents are not liable to you or any other for any loss in connection with the use of this Website or a Linked Web Site. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Exclusion of liability and overall disclaimer

The materials and information provided on this Site and related communications are provided on and "as is" basis.  Georg Jensen assumes no responsibility for, and makes no representations to you or any other person with respect to the accuracy of the information on this Site.  Subject to any non-excludable provisions in the Trade Practices Act, 1974 (Australia), Georg Jensen expressly disclaims any implied or express warranties or conditions of any kind, including warranties of merchantable quality, fitness for a particular purpose, or non-infringement of intellectual property rights relating to information or materials accessible from or on this Site.  Georg Jensen shall not be liable to you for any damages whatsoever including, but without limitation, special, indirect, consequential or incidental damages, and including, but without limitation, damages resulting from use of or reliance on the materials or information presented on this Site, loss of profits or revenues, business interruption, loss of programs or other data on your information systems or costs of replacement goods, or otherwise, even if Georg Jensen is expressly advised of the possibility of such loss or damages.

The Terms and Conditions are effective until terminated by Georg Jensen and Georg Jensen may terminate this agreement and your access to the Site at any time without notice. In the event of termination you are no longer authorised to access the Site, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms and Conditions will survive.

Governing law

These Terms and Conditions are governed by the laws in force in New South Wales, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia and any courts, which may hear appeals from those courts. Nothing contained in these Terms and Conditions derogates from Georg Jensen’s right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Georg Jensen with respect to that use.

Intellectual Property

Georg Jensen own and reserve all intellectual property rights, including, but not limited to, copyright in the Online Shop and the Content and or any services provided by this Online Shop. Except as expressly provided in these Terms, nothing set out in these Terms shall be construed as conferring to you any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property laws. You agree that the Content and Online Shop are protected by the laws relating to copyright, trademarks and intellectual property generally.